Title: AZ Driver
Reports to: Branch Manager
Location: 54 Oxford Street, Brantford, ON
This posting is for an existing vacancy.
Position Summary:
The Driver is responsible for the customer service experience as it is provided to contractors, builders and customers during the delivery of purchased products and services. The Driver must have the ability to effectively communicate to customers and coworkers, ensuring timely deliveries as scheduled. The Driver is expected to understand and adhere to all Health and Safety guidelines to ensure the safety of themselves and all those involved.
Major Duties and Responsibilities:
Living the Turkstra Values:
- Health and Safety
- Always on the Level
- Community Minded
- Positive Attitude
- Teamwork
- Respect
- Continuous Improvement
Health and Safety:
- Commitment to safety and following company safety rules and regulations.
- Follows the Uniform policy and wears proper PPE.
- Identifies and reports unsafe conditions or hazards.
- Maintains a clean and neat work environment.
Customer Service:
- Follows Turkstra's approach to World Class Customer Service.
- Greets and advises customers by providing useful knowledge of products and services; using resources where required.
- Processes customer orders by locating and loading product into customer and company vehicles, exercising proper load building, securing and unloading techniques.
- Seeks to earn 100% of the customer's business (100% wallet share).
- Places loads on site in a manner that is complimentary to customers' needs and does not violate city ordinances.
- Accurately and quickly process returns on site with full product codes and return material to branch. - Level 2
- Uses people skills to effectively manage difficult customers, problems, and complaints. - Level 2
Daily Operations:
- Responsible for maintaining vehicle appearance according to Turkstra standards.
- Ensures MTO compliance by completing circle checks and logging any issues and reporting to appropriate management team member.
- Utilizes K8 delivery app to complete deliveries, including photos and notes where required.
Business Objectives:
- Works together with the branch team to achieve key performance indicators (KPI's).
- Plans routes according to best distance and travel time.
- Supports Turkstra's Green Initiative programs by avoiding idling and practicing fuel-efficient driving practices.
- Supports Turkstra Lumber Maintenance program by ensuring truck appearance and ensuring WET Maintenance is done on schedule.
Training and Development:
- Completes all LMS course assignments within assigned timeframe.
- Assists in the training and support of coworkers, when and where appropriate.
AZ Driving Responsibilities:
- Ensures error free delivery and customer satisfaction.
- Responsible for fleet maintenance (Circle Checks, air brake system and WET service).
- Practices proper load safety and securement. (Banding, strapping, weight and placement).
- Demonstrates proper unloading procedures.
- Understands Highway Traffic Act and follows procedures on scales and truck routes.
- Follows accident procedures (communication and documentation).
- Maintain appropriate logs for mileage, fuel consumption and road hours.
- Completes and submits paperwork for returns (communication and accuracy).
Additional Duties and Responsibilities:
- Responsible for any and all other duties as may be required from time to time in accordance with proper training and certification requirements.
Qualifications:
Education/Experience Requirements:
- AZ Driving Certification with at least 3 years of driving experience.
- Must be comfortable driving a manual transmission.
- Clean Driver’s Abstract.
- Moffett and Forklift experience.
- General interest in the construction industry.
- Experience or knowledge with related products and services.
- Load building, securing and dumping experience considered an asset.
- Experience in the construction industry considered an asset.
Abilities/Skill Requirements:
- Customer focused.
- Communication skills, both verbal and written.
- Product Knowledge.
- Detailed oriented.
- General math skills.
- Ability to work in a fast pace work environment.
Physical Requirements:
- This role regularly involves lifting and moving building materials up to 66 lbs, with or without reasonable accommodation.
- Ability to work in all weather conditions.
- Ability to stand for long periods of time.
YOU WILL BE REQUIRED TO PROVIDE A COPY OF YOUR CURRENT ABSTRACT AND CVOR.
Turkstra Lumber is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Job Types: Permanent, Full-time
Pay: $24.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Paid vacation
- Store discount
- Vision care
Application question(s):
- Do you have a valid AZ License?
- How many years of AZ driving (11,000kg+) experience do you have?
Work Location: In person
