strathmore, ab customer service Jobs – 93 Openings This Week

Customer Service Representative
Graymont —Canada
- Weekends as needed
- Hybrid work
- CRM software
- Sales
- Customer service
Advisor, Digital Product Design
Metrolinx —Canada
- $82,683 a year
- Full-time
- Research
- No university degree
- Agile
1d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Senior Manager, SOGR Delivery
Metrolinx —Canada
- $140,764 a year
- Full-time
- PMP
- Engineering
- Project management
- Employee assistance program
3d
Senior Advisor, Digital Communications
Metrolinx —Canada
- $93,798 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organizational skills
8d
Directeur(trice) de magasin — Opportunité de franchise (commerce de détail)
Panache Talent Inc. —Canada
- Full-time
- Sales
- English
- Team management
Quick apply

Discover related jobs

Based on your search for customer service jobs.

District Administrative Specialist
Westburne —Calgary, AB
*You will be the face of the branch* and be the first point of contact and will answer all inquiries and telephone calls with a high level of passion and…
Quick apply
11d
Family Concierge
Family Time Concierge —Calgary, AB
_Please note: A valid driver's license and reliable personal vehicle are required for this role. Quadrant-based scheduling — preference given to candidates…
From $20 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Retail Sales Associate
Dymon Storage —Oshawa, ON
Take pride in the appearance of the store (stocking, sweeping, dusting) to ensure that the facility is always well maintained and appropriate for guests.
$36,000–$44,000 a year
Quick apply
1d
Bilingual Inside Sales Representative
Matrix Technology Ltd. —Markham, ON
The successful candidate will work closely with our Inside Sales Manager, suppliers, and customers to manage RFQs, prepare quotations, and ensure orders are…
From $50,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for customer service in strathmore, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near strathmore, ab

Digital Designer jobs in Mississauga, On

Digital Designer jobs in London, On

Digital Designer jobs in Greater Toronto Area, On

Part Time Graphic Designer jobs in Toronto, On

Designer jobs in Edmonton, Ab

Ux Designer jobs in Burnaby, Bc

Digital Designer jobs in Calgary, Ab

Interior Designer jobs in Waterloo, On

Senior Program Manager jobs in Toronto, On

Senior Advisor jobs in Hamilton, On

Parts Advisor jobs in Windsor, On

Senior Advisor jobs in Gatineau, Qc

Senior Advisor jobs in Ottawa, On

Parts Advisor jobs in Kitchener Waterloo, On

Sunrise Senior Living jobs in Mississauga, On

Senior Advisor jobs in Edmonton, Ab

Customer Service Representative jobs in Saint Lazare, Qc

Customer Service, Westjet jobs in Edmonton, Ab

Entry Level Medical Sales Representative jobs in Ontario

Customer Service Representative jobs in British Columbia

Customer Service Representative

Graymont -
Canada

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Cognos
Sales support
JD Edwards
Sales
Customer service
SAP
ERP systems
Logistics
Maintenance
Transportation management systems
Customer support
Logistics
Business
Associate's degree
Communication skills

Full job description

Customer Service Representative
Full-Time, Permanent, Hybrid
This position is can be located in any of the following Provinces: BC, AB, ON

Graymont is seeking a Customer Service Representative to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Manager, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

Responsibilities

Customer Relationship Support & Service Operations

Customer Engagement: Act as the primary contact for customers, ensuring strong relationships and responsive support.
Cross-Functional Communication: Coordinate between customers, sales, invoicing, plant operations, and logistics to ensure smooth information flow.
Issue Resolution: Handle inquiries and complaints promptly, identify recurring issues, and support continuous service improvement.
Customer Insights: Gather and share customer feedback to enhance service and satisfaction.
Operational Support: Help maintain SOPs, KPIs, and assist in training and supporting other team members.

Order & Logistics Coordination

Coordinate communication between customers and internal teams (sales, invoicing, operations, logistics).
Address inquiries and complaints efficiently, escalating recurring issues for long-term resolution.
Gather and relay customer feedback to improve service quality and customer experience.
Support maintenance of SOPs, KPIs, and assist in onboarding or guiding other team members as needed.

Demand & Supply Planning Support

Communicate customer and order trends to support accurate volume forecasting and business planning.
Contribute to S&OP meetings, offering insights to improve demand and supply alignment.
Support contingency planning by identifying supply alternatives during outages or plant disruptions.

Sales Support & Collaboration

Assist the commercial team as needed.
Coordinate customer-specific projects.
Maintain accurate customer master data.

Qualifications

Education: Associate degree or diploma in Business, Logistics, or related field.
Professional Experience: 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
Technical Requirements:

o Experience with ERP systems (JD Edwards, SAP, etc.) and TMS platforms preferred.
o Familiarity with Salesforce or other CRM tools is a plus.
o Exposure to business intelligence tools like Cognos is advantageous.

Travel Component: Ability to travel 5–10% within North America; must reside within a reasonable distance from an airport.
Schedule Flexibility: Willingness to work occasional after-hours, weekends, and holidays as needed

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You tackle complex challenges with practical, creative solutions, using experience and intuition to assess feasibility.
Effective Communicator: You are an active listener who can communicate effectively with different audiences in diverse situations.
Teamwork: You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
Effective Time-Management: You effectively prioritize tasks and manage your time to ensure deadlines are met.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

customer service jobs in strathmore, ab

Customer Service Representative

Advisor, Digital Product Design

Customer Service Representative - Automotive

Senior Manager, SOGR Delivery

Senior Advisor, Digital Communications

Directeur(trice) de magasin — Opportunité de franchise (commerce de détail)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service in strathmore, ab

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected