About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a proud BBB Accredited business.
We have partnered with a local not-for-profit community organization to support them in hiring for their next Assistant General Manager.
Job ID: 43155
Job Type: Direct Hire
Category: Management
Location: Calgary, Alberta
Work Model: Fully in Office
Our NW Calgary client is a well-established community-focused organization dedicated to delivering programs, events, and services that enrich the lives of residents and foster meaningful neighbourhood engagement. With a strong commitment to service excellence and operational efficiency, they provide a welcoming environment where members, families, and visitors can connect and participate in recreational and community initiatives.
This organization values teamwork, professionalism, and community connection. Employees are encouraged to take ownership of their work, collaborate across departments, and contribute to a positive and supportive environment. The team thrives on communication, accountability, and a shared commitment to delivering an exceptional member experience.
As the Assistant General Manager, you will play a central role in the day-to-day operations of a busy community facility. Acting as the first point of contact for members, visitors, and staff, this position oversees staff, administrative operations, customer service, Human Resources (HR), and Accounts Receivable (A/R) processes. This role requires a highly organized and adaptable professional who can effectively balance competing priorities while maintaining exceptional attention to detail and professionalism.
Duties and Responsibilities:
The key job functions are:
- Supervise front-line administrative and customer service team members (12-14 staff), including scheduling and workforce coordination.
- Support Human Resources (HR) functions including onboarding, employee documentation, payroll coordination, performance support, and policy communication.
- Support community events, meetings, and operational initiatives, including evening and weekend responsibilities.
- Oversee daily office operations to maintain an organized, efficient, and professional workplace environment.
- Manage records, correspondence, office supply inventory, incoming mail, and workplace documentation.
- Serve as the primary point of contact for members, visitors, and stakeholders while delivering exceptional customer service.
- Respond to phone, email, and in-person inquiries in a timely and professional manner.
- Process payments, registrations, bookings, and member-related requests while maintaining accurate records and documentation.
- Maintain current knowledge of facility programming, events, policies, and operational updates to effectively support inquiries.
- Assist in recruitment activities including job postings, application screening, interview coordination, reference checks, and onboarding support.
- Maintain confidential employee files and provide front-line support for workplace questions and concerns.
- Oversee Accounts Receivable (A/R) processes, including payment tracking, invoicing, reconciliations, reporting, and record maintenance.
- Prepare and reconcile deposits, maintain accurate financial tracking, and support reporting requirements for leadership.
- Collaborate with legal and external stakeholders regarding account matters, documentation, and payment-related inquiries.
Education:
- Certificate or diploma in Office Administration, Business Administration, Human Resources (HR), Bookkeeping, or a related field is considered an asset.
- Standard First Aid, Level C Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certification is required or must be obtained.
Qualifications:
- Valid police information check with vulnerable sector screening required as a condition of employment.
- Availability to provide after-hours, evening, and weekend support as required, including serving as an on-call resource for weekend staff.
- Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with membership, database, or customer relationship management systems is considered an asset.
- Knowledge of accounting, bookkeeping, payroll coordination, and administrative practices.
- Understanding of Human Resources (HR) practices and workplace procedures is preferred.
Experience:
- Minimum 3 years of leadership, office management, administration, or executive/administrative support experience.
- Previous experience in a customer-facing environment with high levels of public interaction is preferred.
- Experience supporting payroll, employee administration, scheduling, or Human Resources (HR) functions is an asset.
- Exposure to Accounts Receivable (A/R), payment processing, invoicing, or financial administration is strongly preferred.
Skills:
- Leadership: Ability to lead by example, support staff, and foster a positive team environment.
- Customer Service: Professional, welcoming, and service-oriented approach when interacting with members, guests, and staff.
- Organization: Highly detail-oriented with the ability to manage multiple priorities and maintain accurate records.
- Time Management: Strong ability to multitask, prioritize competing deadlines, and adapt to changing demands.
- Communication: Excellent written and verbal communication skills with the ability to interact professionally across all levels.
- Problem-Solving: Resourceful and proactive in identifying solutions and addressing operational challenges.
- Confidentiality: Professional discretion when handling employee, financial, and member information.
Base Salary: $50,000 – $60,000 per year
- Salary will be based on experience, qualifications, and overall fit for the role.
- Comprehensive benefits package included
Work Hours:
- Full-time, 40 hours per week.
- Monday – Friday.
- 9:00AM – 5:00PM.
- Evening and weekend availability will be required to support special events, meetings, and program-related activities.
Additional Notes:
- This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
- All applicants must be authorized to work in Canada to be considered for employment.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Experience:
- Leadership: 2 years (required)
- Human resources: 1 year (required)
- Bookkeeping/AR: 1 year (required)
- Office Management : 2 years (required)
Work Location: In person
