Position: Tour Director (Italian-Speaking)
Department: Group Operations
Employment Status: Seasonal Contract (October and November)
Reports To: Supervisor, Tour Directors
Location: Canada (Travel Required Across Canada)
Role Type: New Role
Hiring Status: Current Hiring
Your Career Opportunity
Do you have a passion for Canada, travel, and creating unforgettable experiences?
Jonview is looking for enthusiastic Italian-speaking Tour Directors to accompany international visitors on guided coach tours across Canada. As the face of Jonview, you will deliver exceptional customer service while sharing your knowledge of Canada's history, culture, geography, and attractions.
This is an exciting opportunity for experienced tour leaders, travel professionals, educators, hospitality specialists, or individuals passionate about tourism who enjoy working with people from around the world.
Responsibilities
- Lead multi-day escorted coach tours throughout Canada.
- Welcome and assist international guests, ensuring an exceptional travel experience from arrival to departure.
- Deliver engaging commentary in Italian, sharing Canada's history, culture, geography, wildlife, and points of interest.
- Coordinate daily tour operations, including hotels, attractions, restaurants, transportation providers, and local suppliers.
- Manage group logistics, including hotel check-ins/check-outs, departures, meal arrangements, optional excursions, and itinerary execution.
- Ensure tours operate safely, efficiently, and according to schedule while complying with company policies and safety procedures.
- Coordinate with the Tour Operations Supervisor before, during, and after each assigned tour to ensure seamless tour execution.
- Maintain regular communication with the Tour Operations team regarding itinerary updates, operational issues, emergencies, delays, and guest concerns.
- Promptly report incidents, safety concerns, service disruptions, and operational issues to the Tour Operations Supervisor.
- Resolve guest concerns professionally and implement appropriate solutions to maintain a positive customer experience.
- Collaborate with the Tour Operations team and suppliers to adapt itineraries and resolve operational challenges when required.
- Maintain accurate tour records and submit all required documentation, expense reports, incident reports, and post-tour reports within established timelines.
- Represent Jonview professionally at all times and deliver memorable travel experiences that exceed customer expectations.
Specialized Knowledge, Skills, and Attributes Required to be Successful
- Fluency in Italian is required.
- Strong English communication skills (spoken and written).
- Additional language skills are considered an asset.
- Previous experience as a Tour Director, Tour Guide, Travel Escort, or in tourism, hospitality, customer service, education, or a related field is preferred.
- Excellent presentation, storytelling, and public speaking skills.
- Exceptional interpersonal and customer service skills with the ability to engage diverse groups of travellers.
- Strong organizational, planning, and time management skills with the ability to coordinate multiple priorities while on tour.
- Excellent problem-solving skills and the ability to remain calm and make sound decisions under pressure.
- Ability to work independently while maintaining close collaboration with the Tour Operations team.
- Strong communication skills with the ability to build effective relationships with Tour Operations, coach drivers, hotels, attractions, restaurants, and other suppliers.
- Knowledge of Canadian destinations, geography, culture, and history is considered a strong asset.
- Flexibility to travel extensively and work irregular hours, including evenings, weekends, and statutory holidays.
- Valid authorization to work in Canada.
- A valid driver's licence is considered an asset.
Working Conditions
- Seasonal contract position (October and November).
- Extensive travel throughout Canada.
- Flexible schedule including evenings, weekends, and holidays.
- Multi-day travel requiring overnight stays.
- Ability to stand for extended periods and assist guests with luggage when required.
- Fast-paced environment requiring flexibility and adaptability.
Crew Advantages
- Flexible seasonal work
- Opportunity to travel across Canada
- Work with international travellers from around the world
- Opportunities for recurring seasonal assignments
- Travel industry experience with one of Canada's leading receptive tour operators
- Become part of an award-winning organization dedicated to creating unforgettable travel experiences
Who We Are and What We Do
Jonview, a division of the H.I.S. Group, is one of Canada’s largest travel companies. Jonview is Canada’s leading business-to-business receptive tour operator, providing a full range of travel products and services to the international Tour Operator community and welcoming over 300,000 visitors annually.
In 2019, Jonview acquired North American Hosts, a Colorado-based mountain resorts specialist offering over 600 hotels at 29 of the premier mountain destinations in the United States. We have now enhanced Jonview’s robust selection of cross-Canada products, with a growing inventory of unique American holiday destinations.
Throughout our history, our product creation and service ethic has been guided by the entrepreneurial spirit of the founding partners. This spirit lives on as we embrace H.I.S ownership, one of the world’s largest integrated tourism companies.
OUR VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
Who We Are and What We Do
Jonview, a division of the H.I.S. Group, is one of Canada’s largest travel companies. Jonview is Canada’s leading business-to-business receptive tour operator, providing a full range of travel products and services to the international Tour Operator community and welcoming over 300,000 visitors annually.
In 2019, Jonview acquired North American Hosts, a Colorado-based mountain resorts specialist offering over 600 hotels at 29 of the premier mountain destinations in the United States. We have now enhanced Jonview’s robust selection of cross-Canada products, with a growing inventory of unique American holiday destinations.
Throughout our history, our product creation and service ethic has been guided by the entrepreneurial spirit of the founding partners. This spirit lives on as we embrace H.I.S ownership, one of the world’s largest integrated tourism companies.
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
Pay: $237.00-$320.00 per day
Application question(s):
- Are you available to travel extensively across Canada for multi-day tours, including overnight stays?
- Are you available to work a flexible schedule, including evenings, weekends, and statutory holidays?
- Do you have experience speaking or presenting to groups of people?
- Do you have knowledge of Canadian geography, history, and tourist destinations? (Extensive knowledge, Some knowledge, Limited knowledge, No knowledge)
- Have you previously worked as a Tour Director or Tour Guide? Please specify number of years
Experience:
- Tour director/Tour Guide: 1 year (required)
Language:
- English (required)
- Italian (required)
Work Location: On the road
