At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
JOB PROFILE SUMMARY:
The Service Technician is responsible for performing service, repair, and preventive maintenance work on automatic door systems in accordance with company standards and customer expectations. This role requires adherence to safety and quality guidelines, working within defined standard operating procedures (SOPs), and operating under close supervision. The technician must demonstrate basic technical skills related to hand tools, service processes, and maintain company fleet vehicle responsibly.
This is an entry level role who is working towards or has recently completed their AAADM certification and is working under close supervision.
The role demands physical stamina, attention to detail, and strong communication skills to support effective teamwork and customer service.
DUTIES AND RESPONSIBILITIES:
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Service and Maintenance:
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Perform service, repair, and preventive maintenance work on automatic door systems following detailed instructions and established procedures.
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Conduct general preventive maintenance, including cleaning tracks and replacing wearable items such as wheels, guides, and tracks.
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Solve routine problems using written materials and quick reference guides.
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Seek guidance from senior technicians or leaders as needed.
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Follow directions closely and manage own work within defined parameters.
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Test equipment before leaving job sites and perform safety checks.
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Maintain accurate records of work performed and parts used.
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Timely completion of expense report.
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Other duties as assigned.
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Fleet Vehicle and Tool Management:
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Operate fleet vehicle safely with a valid driver’s license.
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Maintain vehicles and tools in clean, professional condition.
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Manage parts inventory and vehicle maintenance records.
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Quality Assurance:
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Ensure service workmanship meets company quality standards and complies with safety regulations.
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Maintain accurate records of defects of product and report.
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Keep updated on equipment changes and ANSI156.10 standards through published communications.
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Maintain neat personal and professional appearance.
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Safety Compliance:
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Adhere to safety protocols and utilize Personal Protective Equipment (PPE).
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Perform equipment checks and proper use (e.g., ensuring tools and fleet vehicle are operational).
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Maintain awareness and report to leaders’ potential safety hazards.
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Collaboration and Communication:
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Maintain good customer relations and provide excellent customer service.
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Communicate effectively with team members, supervisors, and customers.
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Participate in team meetings and activities professionally.
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Workspace Maintenance:
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Maintain a clean and organized workspace.
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Store tools and equipment properly.
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Flexibility and Adaptability:
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Work overtime (Nights and weekends may apply and on call) as instructed by leader to meet customer expectations.
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Crosstrain in other areas and adjust to new processes or technologies.
QUALIFICATIONS:
Minimum Requirements:
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Education: High School Diploma or GED
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Experience:
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Entry-level role: no experience required.
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Technical Knowledge:
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General understanding of construction tools and hand tools.
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Basic construction acumen.
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Basic computer literacy.
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Essential Skills:
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Communication: Effective communication skills (verbal and written).
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Blueprints: Ability to interpret blueprints.
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Quality Control: Ability to service products effectively to meet quality standards.
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Problem-Solving: Identifying issues and communicating to leader.
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Safety Awareness: Following safety protocols and maintaining hazard awareness.
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Teamwork: Collaborating effectively with all employees and customers.
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Adaptability: Ability to be flexible in role, adjusting to new processes, technologies, and service requirements.
Physical Demands:
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Manual Dexterity: Ability to handle parts and tools with precision.
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Motion: Perform motions such as bending, twisting, kneeling, crawling, stooping, lifting, gripping, climbing on ladders, sitting (driving fleet vehicle to and from job site) and grasping with hands.
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Standing Duration: Ability to stand on concrete for 8 hours +
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Lifting Requirements: Ability to lift, carry, move weights from 50-100lbs.
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Environmental Exposure: Ability to work in environments with noise, chemicals, dust, sharp objects, moving/rotating mechanical parts, moving vehicles, electricity, poor lighting, wet conditions, outdoor environments, and temperature extremes.
COMMITMENT TO COMPANY STANDARDS:
Service Technicians are expected to uphold Allegion’s commitment to safety, quality, and customer satisfaction by living Allegion’s values, fostering a cooperative team environment, and contributing to continuous improvement initiatives.
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
