Job Type: Permanent
Work Model: Hybrid
Reference code: 133239
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Ottawa, ON; Vancouver, BC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
The Product Owner plays a critical role within the People Digital & Operations COE, supporting the successful implementation, operation, and ongoing optimisation of key People and Talent technology products. This role operates as a business and product-facing manager, accountable for understanding how assigned products function, representing business needs, translating requirements into actionable inputs for technology teams, and ensuring solutions are delivered, adopted, and sustainably operated. The role will drive value across the full product lifecycle — from delivery through to long‑term enhancement and sustainment. While the role carries strong ownership and accountability, it is not a technical configuration role.
Digital & Operations Product Owner
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Act as the primary business representative for assigned People and Talent technologies advocating for People COE needs and user outcomes.
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Work with stakeholders to identify, document, and prioritise business requirements, pain points, and improvement opportunities.
Delivery & Solution Assurance
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Partner with Technology, SMEs, Data Stewards and Business Product Owners to support solution design and enhancement delivery, ensuring alignment to business intent.
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Coordinate and lead User Acceptance Testing (UAT), validate readiness for release, and support defect triage and resolution.
Operational Ownership & Governance
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Support the day‑to‑day operation of assigned products post‑implementation, ensuring operational readiness and stability.
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Define and document standard operating procedures, ensuring support teams have the knowledge and resources to operate effectively.
Continuous Improvement & Change
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Work with operations, support, and Change teams to identify opportunities for product, process, and experience improvements.
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Partner with Change and Communications teams to support global change management, adoption, and stakeholder readiness.
The Global (DTTL) People team supports our talented, forward-thinking professionals with a broad range of development, well-being, and engagement programs to enhance their professional and personal journeys. We provide top-notch, leading-edge thinking and advisory support and partner with our businesses to ensure our professionals develop the right skills and talents to deliver on ambitious priorities.
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Bachelor’s degree or equivalent professional experience.
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8+ years’ experience in business analysis, process improvement, project, or programme management, ideally within HR or Talent technology environments.
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Strong understanding of HR and Talent processes, policies, terminology, and best practices.
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Experience working with enterprise HR technologies as a business/end‑user representative; SuccessFactors or Visier experience would be beneficial.
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Demonstrated ability to understand customer requirements and improve user experience through technology.
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Familiar with agile methodology
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Proven stakeholder management, change management, communication, and leadership capabilities.
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Strong analytical and organisational skills, with ability to manage complex workflows and dependencies.
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Experience working in a global or matrixed organization is an advantage.
Key Characteristics
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Business‑led, outcome‑focused mindset focused on client / end-user advocacy
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Ability to translate business requirements into technical requirements
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Demonstrated change management, project management, communication, and leadership skills and experience.
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Platform‑agnostic and comfortable working across multiple products; with a proven ability to drive big picture thinking
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Ability to partner with others to define, communicate, prioritize, and deliver continuous improvement initiatives and strategies
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Confident operating with senior stakeholders and leadership
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
