Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. The Senior Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.
Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work, and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training.
About the team:
The TPM on this team will be working on building and maintaining core infrastructure services that drive how message and its metadata is stored. These services are designed for high availability, redundancy, security, and fast access. An understanding of, if not an interest in, file & object storage systems and data security is definitely preferred. This position reports into a Group Product Manager.
Your responsibilities:
- Responsible for delivery of components / features in alignment with strategy and the broader roadmap.
- Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap
- Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Prioritizes and groom their team(s) backlog.
- Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase.
- Identify and coordinate cross-component dependencies throughout the development process.
- Work with Product Management, Development, and other departments (eg. CSOC, Operations) to actively remove obstacles blocking progress and ensure program is within schedule.
- Attend daily stand-ups with your Product Manager and other TPMs in your product team.
- Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s).
- Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards.
- Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.
- Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform.
- Serve as primary product expert (functional, not technical) for the components for which you are responsible.
- Create, prioritize and communicate reliable roadmaps and related updates
- Known for being highly collaborative with excellent communication skills
- Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders
- Recognized as a go-to expert and natural leader within your product line
About you:
- 6+ years of experience as a (Sr) Technical Product Manager or product owner.
- Ability to communicate effectively with technical, business, and C-level executives.
- Strong requirement management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.).
- Experience with Agile and Scrum development methodologies.
- Experience coaching/mentoring/training others
Nice to have:
- Experience as a software developer/engineer
- Experience with a SaaS, messaging, or enterprise software company
- Experience drive cross-team initiatives and collaborate with stakeholders across the organization
- Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
- Understanding of high-availability file and object storage systems; security principles at an enterprise level
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
