The Client:
Our client is a highly regarded and well-capitalized real estate owner, developer, and operator behind some of the most prominent mixed-use communities in Western Canada. With a portfolio spanning retail, residential, office, and large-scale urban developments, the organization is known for delivering best-in-class environments, long-term value creation, and an exceptional customer and tenant experience.
This is an opportunity to join a forward-thinking team managing one of Metro Vancouver’s most dynamic and rapidly evolving mixed-use properties.
The Position:
Our client is seeking an experienced Operations Manager to oversee the day-to-day operations of a large-scale mixed-use property in Metro Vancouver. This individual will play a key leadership role in ensuring operational excellence across retail, residential, and common area operations while supporting the continued growth and evolution of the asset.
The ideal candidate is proactive, hands-on, solutions-oriented, and thrives in a fast-paced environment. This role requires someone who can balance strategic operational oversight with the ability to support daily property operations and tenant needs.
Key Responsibilities Include:
Building Operations
- Oversee preventative maintenance programs for all building systems including HVAC, electrical, fire/life safety, security systems, surveillance systems, and site equipment
- Conduct regular inspections of the property including common areas, parkades, rooftops, mechanical rooms, and exterior spaces
- Provide leadership, coaching, and support to operations staff, contractors, custodial teams, and security personnel
- Assist with operational support for marketing initiatives, events, seasonal décor, and property activations
- Participate in after-hours and weekend on-call responsibilities as required
Tenant Services & Coordination
- Oversee tenant service requests, repairs, moves, and tenant improvement coordination
- Review tenant plans and drawings to ensure compliance with building standards and operational requirements
- Maintain strong tenant relationships through responsive communication and service delivery
- Coordinate with development and construction teams regarding tenant fit-outs and operational impacts
Health, Safety & Environmental Management
- Ensure compliance with all applicable building codes, WorkSafeBC regulations, and company health & safety policies
- Support emergency preparedness, risk management, sustainability initiatives, and energy management programs
- Lead investigations and follow-up related to operational, environmental, or safety incidents
- Facilitate OH&S meetings and oversee reporting processes
Budgeting, Contracts & Vendor Management
- Assist in the preparation and management of annual operating and capital budgets
- Monitor monthly variances and support forecasting processes
- Oversee third-party service contracts and vendor performance
- Support tendering, RFP processes, invoice approvals, and capital project coordination
The Requirements:
- Minimum 5+ years of supervisory experience within commercial, retail, residential, or mixed-use property operations
- Experience overseeing large-scale building systems and preventative maintenance programs
- Strong understanding of building operations, tenant coordination, and contractor/vendor management
- Knowledge of BC Building Code, WorkSafeBC regulations, and health & safety practices
- Experience managing operating budgets, capital projects, and service contracts
- Ability to read blueprints, construction drawings, and maintenance documentation
- Excellent communication and leadership skills with the ability to manage multiple stakeholders
- Strong organizational, problem-solving, and critical thinking abilities
- Power Engineering certification (5th Class minimum required, 4th Class preferred)
- Trade certification (HVAC, Electrical, Plumbing) considered an asset
- CPM, RPA, SMA, or similar designation considered an asset
- Experience within both retail and residential environments is considered a strong asset
- Must be able to provide a clear criminal record check
Why should you apply?
- Opportunity to join one of the most respected and innovative real estate organizations in the industry
- Work on a landmark mixed-use development in Metro Vancouver
- Exposure to a large-scale, high-profile asset with continued long-term growth plans
- Collaborative and entrepreneurial work environment
- Competitive compensation package and long-term career growth opportunities
- Salary range: $100,000 – $130,000 base salary, depending on experience
To Apply:
Please apply directly or send your resume in confidence. Only shortlisted candidates will be contacted. All applications will be kept strictly confidential.
#BCREAA
Pay: $100,000.00-$130,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
