markham on network administrator Jobs – 91 Openings This Week

Application Support Specialist
Softline Technology —Toronto, ON
- Contract
- Salesforce
- Communication skills
- Analytics
9h
CLDRSRC9730 - Salesforce Application Support Specialist - Toronto - Onsite - Contract
Cloud Resourcing —Toronto, ON
- Contract
- Salesforce
- In-person
- Communication skills
Quick apply
8h
Sr Project Architect
Manawa —Toronto, ON
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's
Quick apply
RQ11179 - Int. Application Support Specialist
Source Code —Toronto, ON
- $31.59–$42.31 an hour
- Full-time
- Salesforce
Quick apply
6h

More jobs to discover

Find similar jobs that you might be interested in.

CLDRSRC9730 - Salesforce Application Support Specialist - Toronto - Onsite - Contract
Cloud Resourcing —Toronto, ON
Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans.
Quick apply
8h

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr Project Architect
Manawa —Toronto, ON
Experience: 3+ years in an MSP or IT solutions environment with demonstrated experience in both project implementation and solution design.
Quick apply
RQ11179 - Int. Application Support Specialist
Source Code —Toronto, ON
Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans.
$31.59–$42.31 an hour
Quick apply
6h

I want to receive the latest job alerts for network administrator in markham on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network administrator jobs near markham on

Application Support Specialist

Softline Technology
Toronto, ON

Apply Now

Job details

Contract
9 hours ago

Qualifications

Jira
French
Operating systems
Salesforce
Functional testing
Change management
User acceptance testing
ServiceNow
Customer support
Test cases
Business requirements
SaaS
Communication skills
Debugging
Analytics

Full job description

Description

Technical Expertise:

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software

Experience supporting Salesforce-based applications

Experience resolve application issues within Salesforce environments

Assists with systems integrations

Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

Maintains and updates technical documents and procedures

Identifies and resolves technical issues

Aids with maintenance plans and upgrades schedules for the organization’s systems

Develop reports for teams across the business

Balance scheduled service activities with urgent support requests and respond quickly.

Act as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy and Security Specialists).

Provide desktop support through the ticketing (eSMT) system and ensure high-quality, timely service.

Create and maintain documents for technical upgrades, such as change requests, implementation plans, resource schedules, and back-out plans.

Salesforce Admin certification would be beneficial but is not essential.

Experience in Functional testing / regression testing, Writing or executing test cases and test scripts

Relationship Management and Communication:

Provides technical support to teams within the organization, and to external clients when required

French proficiency would be beneficial but is not essential.

Delivers regular and customized training to teams within the business

Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams

Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase

Participates in the operation’s quality assurance testing and review processes

Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications

Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution

Business Knowledge:

Monitor progress, resolve problems and report regularly to I&IT management and clients’ decision makers

Develop performance measures for business analysis evaluation and conduct follow-up.

Knowledge of AODA and Ontario Design System (ODS) standards.

Ensure continuous support of infrastructure and solutions:

Create and maintain documents (e.g. change requests, resource schedules, implementation plans etc.) for upgrades and operational activities Support creation and review of build books, run books, deployment guides and other operations processes as required

Experience Requirements

Public Sector Experience

experience working in the healthcare industry, specifically in providing
application support, testing on systems for Long-Term Care, Electronic
Medical Records (EMRs), Hospital Information Systems (HISs), Clinical
Assessment tools, etc.

Knowledge of personal health

information protection legislative requirements and how they apply to
developing and maintaining healthcare systems containing personal health
information, preferred

Knowledge
of AODA and Ontario Design System (ODS) standards

Technical Experience

Salesforce &
SaaS Platform Knowledge

o
Experience supporting Salesforce-based applications

o
Familiarity with Salesforce ecosystem (objects,
workflows, flows, permissions, reports, dashboards)

Application Support
& Troubleshooting

o
Proven ability to triage and resolve application
issues within Salesforce environments

o
Experience analyzing:

o
Data issues (records, validation rules, workflows)

o
Configuration issues (profiles, permissions, flows)

o
Knowledge of debug logs, error tracing, and root
cause analysis

Integrations &
Data Handling

o
Understanding of data flows, data quality, and
synchronization issues

o
Familiarity with integration troubleshooting and
dependency management

Ticketing &
Support Tools

o
Experience using incident/ticketing systems
(ServiceNow, Jira, Salesforce Service Cloud, etc.)

o
Ability to document, track, and manage incident
lifecycle effectively

Reporting &
Analytics

o
Experience creating or supporting Salesforce reports
and dashboards

o
Ability to extract and analyze data to support
business users

Salesforce
(Preferred/Plus)

o
Hands-on experience with:

§
Configuration (not necessarily development)

§
User administration

o
Certifications (e.g., Salesforce Administrator) are
a plus

QA / Testing
(Preferred/Plus)

o
Experience in:

§
Functional testing / regression testing

§
Writing or executing test cases and test scripts

o
Understanding of:

§
UAT support

§
Defect tracking and validation

40%

Operational Excellence &
Delivery

Incident & Ticket Management

Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on
impact/urgency
Escalate appropriately while
ensuring closure quality
Maintains clear, searchable
knowledge base entries

Process Discipline & Documentation

Experience creating and
maintaining:
Application support documentation
Known error databases
Focus on process adherence and
continuous improvement

System Maintenance & Release Support

Involvement in:
Release cycles, deployments, and
post-release validation
Supporting maintenance schedules
and upgrades
Ability to support change
management processes

Training & Enablement

Experience:
Training end users on Salesforce
or business applications
Creating user-friendly
documentation and guides
Ability to translate technical
configurations into business context

Coordination & Delivery

Works effectively with:
Internal teams (dev, QA, business
analysts)
External vendors (if applicable)
Demonstrates ability to manage
competing priorities and deadlines

30%

Communication & Customer
Focus

Stakeholder Communication

Clear, structured written
communication (tickets, KB articles, release notes)
Strong verbal communication with
both technical and business users
Ability to explain Salesforce
concepts to non-technical users

Customer Support & Service Orientation

Proven experience providing end-user
support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure
situations and user expectations

Collaboration & Teamwork

Evidence of strong cross-functional
collaboration
Contributes to team knowledge
sharing and support culture

Critical Thinking & Problem Solving

Ability to:
Analyze patterns across incidents
Identify recurring issues and
suggest improvements
Make informed decisions under
pressure

Soft Skills

Strong listening skills and
patience
Proactive, accountable, and
adaptable
High level of professionalism and
responsiveness

25%

Supplier Comments

Closing Date – 2026-06-09, 12:00 p.m. EST

Maximum Number of Submissions – 1 (one)

Assignment Type – 5 days Onsite

MUST HAVES:

Salesforce & SaaS Platform Knowledge

o Experience supporting Salesforce-based applications

o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries

?Customer Support & Service Orientation

Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations

Nice to Have:

?QA / Testing (Preferred/Plus)

o Experience in:

§ Functional testing / regression testing

§ Writing or executing test cases and test scripts

o Understanding of:

§ UAT support

§ Defect tracking and validation

Certifications (e.g., Salesforce Administrator) are a plus

Apply Now

Refine Your Search

network administrator jobs in markham on

Application Support Specialist

CLDRSRC9730 - Salesforce Application Support Specialist - Toronto - Onsite - Contract

Sr Project Architect

RQ11179 - Int. Application Support Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for network administrator in markham on

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected