Social Worker
Are you passionate about making a meaningful difference in your community? Do you want to help empower Albertans with disabilities to live fuller, more independent lives? Join us in bringing our vision to life: Inspiring Potential. Building Community. Enriching Lives.
Easter Seals Alberta is a registered charity dedicated to fostering inclusion, independence, and wellbeing for individuals with disabilities and medical conditions. Since 1951, we have been connecting Albertans with impactful programs, services, and advocacy. For 75 years, we have evolved alongside the needs of our communities, adapting, growing, and innovating, while staying true to our core mission: supporting individuals and families across Alberta to thrive.
Easter Seals fosters a work environment that is inclusive and diverse, where our people can be themselves, every idea and perspective is valued to reflect the people we serve.
Reporting to the Program and Resource Manager, you will be responsible for overseeing the overall success and health of Easter Seals Alberta’s programs for Alberta South region. This position requires a strong background in delivering program excellence. The ideal candidate will have strong interpersonal and communication skills, along with extensive knowledge of community resources and needs based assessment tools.
How You’ll Show Up
At Easter Seals Alberta, how we work is just as important as what we do. We are guided by our values of Innovation, Collaboration, and Empathy, and we look for team members who bring these to life every day.
- Lead with Empathy by delivering family-centered support grounded in compassion, respect, and understanding. You prioritize meaningful relationships and ensure every individual, family, and partner feels heard, valued, and supported.
- Work Collaboratively by communicating openly and effectively, building strong relationships across teams, and contributing to a positive, inclusive environment where everyone is encouraged to grow and succeed.
- Think Innovatively by embracing continuous learning, staying curious, and seeking out new ideas, tools, and approaches to better serve our community and strengthen our impact.
- Act with Integrity and Accountability by respecting organizational policies, procedures, and best practices, and showing up with professionalism in everything you do.
- Champion Inclusion and Belonging by actively supporting diversity, equity, inclusion, and belonging in your daily work, ensuring all voices are respected and represented.
- Be Adaptable and Responsive by stepping up to meet evolving needs, whether supporting colleagues or families, and going above and beyond to ensure no one falls through the cracks.
Responsibilities:
As part of our team, you will play a critical role in empowering individuals and families through empathetic support, collaborative partnerships, and innovative service delivery.
Client Support & Service Navigation
- Provide clear, accurate, and accessible information on disability supports and services, including Persons with Developmental Disabilities (PDD), Family Managed Services (FMS), and Family Supports for Children with Disabilities (FSCD) agreements.
- Support individuals, families, and professionals in navigating systems, accessing resources, and coordinating services to meet their unique needs.
- Guide clients through needs-based assessments and co-create personalized service plans that promote independence, inclusion, and wellbeing.
- Connect clients to community and provincial resources, including financial supports, adaptive equipment, mental health services, and other disability-related programs.
- Assist clients in accessing and using digital tools (e.g., OCR system, Alberta.ca accounts, digital signatures) to support efficient service access.
Capacity Building & Education
- Empower clients and families to confidently manage their supports by providing coaching on employer responsibilities, including hiring, training, and managing staff.
- Offer guidance on financial reporting and compliance requirements for FMS and FSCD agreements.
- Deliver engaging learning opportunities for clients, families, and professionals on topics such as FSCD and PDD programs, employer responsibilities, Financial Literacy, and best practices.
Program Delivery & Continuous Improvement
- Support the development and implementation of key planning tools such as Individual Support Plans (ISPs), Transition to Adulthood Plans (TAP), Behavioural Support Plans (BSPs), and related processes.
- Monitor program performance, track outcomes, and gather client feedback to identify trends, challenges, and opportunities for improvement.
- Translate insights and data into actionable recommendations that enhance service quality and client outcomes.
- Develop and implement processes that improve workflow efficiency and strengthen service delivery.
- Ensure programs align with Easter Seals Alberta’s strategic plan and commitment to continuous improvement.
Partnerships & Community Engagement
- Build and maintain strong relationships with community organizations, service providers, and stakeholders.
- Collaborate with partners to enhance service coordination, expand resources, and address shared challenges.
- Represent Easter Seals Alberta at community events, presentations, and interagency meetings to raise awareness and strengthen community impact.
Leadership & Team Support
- Provide guidance, mentorship, and oversight to Resource Coordinators within your region.
- Foster a collaborative, supportive team environment that reflects our values and commitment to excellence.
Equity, Inclusion & Advocacy
- Integrate inclusive practices into all aspects of service delivery.
- Actively address barriers to ensure equitable access for all individuals and families.
- Support clients in building natural supports and meaningful connections within their communities.
Required Qualifications:
- Post-secondary education in Social Work (or an equivalent combination of education and relevant experience).
- Minimum of 2–3 years’ experience in case management, service navigation, or supporting individuals and families in a human services environment.
- Demonstrated knowledge of Alberta disability support systems, including PDD, FSCD, and FMS, or the ability to quickly build this expertise, is an asset.
- Experience working with individuals with disabilities and/or chronic medical conditions, with a strong understanding of person- and family-centered approaches.
- Strong communication skills (written and verbal), with the ability to explain complex information clearly, compassionately, and accessibly. Individuals with skills in more than one language would be an asset.
- Proven ability to build relationships and work effectively with diverse individuals, families, professionals, and community partners.
- Experience facilitating training, workshops, or educational sessions for clients, families, or staff.
- Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated problem-solving skills, sound judgment, and the ability to take initiative in addressing client and program needs.
- Ability to analyze information, identify trends, and contribute to continuous improvement of programs and services.
- Proficiency with Microsoft Office and digital tools (experience with SharePoint or similar platforms) is an asset.
- Experience developing and implementing Individual Support Plans (ISPs), Transition to Adulthood Plans (TAP), and Behavioural Support Plans (BSP’s) is an asset.
- Commitment to diversity, equity, inclusion, and belonging, with the ability to apply these principles in practice.
- Ability to work both independently and collaboratively within a team environment.
Position details:
- This position is 40 hours/week in office, reports to the Program and Resource Manager.
- Valid Driver’s license and access to a reliable vehicle is a requirement for this position as travel is required within the South region when needed.
- A clear Enhanced Police Information Check and Vulnerable Sector Search are conditions of employment.
What we Have to Offer:
- Full Benefits
- Employer Matched RRSP Plan
- Fun, dynamic team culture
- An opportunity for continual growth and learning
- Ability to enhance the lives of others
Easter Seals Alberta is an equal opportunity employer committed to building an inclusive and accessible workplace. We encourage applications from all qualified candidates. Accommodations are available throughout the recruitment process and employment. If you require accommodation at any stage, please let us know and we will work with you to meet your needs.
