The DeGroote Heersink Hub, which includes The Clinic and the Marnix E. Heersink School of Biomedical Innovation & Entrepreneurship, is focused on advancing health innovation, entrepreneurship, and commercialization across McMaster University and beyond. Through programming delivered within The Clinic, the Heersink School, and across campus, the Hub supports the next generation of innovators, clinicians, researchers, and entrepreneurs.
We are seeking dynamic and collaborative Program Managers to support and expand innovation and entrepreneurship programming aligned with the University’s ACE priorities. These roles will support initiatives including innovation bootcamps, residency programming, workshops, and experiential learning opportunities.
Responsibilities may focus on innovation programming and educational initiatives, or health innovation ecosystem development and commercialization activities, depending on organizational needs and candidate experience. The ideal candidates will bring strong initiative, facilitation and relationship-building skills, confidence leading programs and stakeholders, and an understanding of the health innovation ecosystem. The successful candidates will thrive in a fast-paced environment and contribute positively to a highly collaborative team culture.
Responsible for managing a large, complex portfolio of programs within a unit or a department. Implements and manages program activities and facilitates ongoing program market research, development, marketing and evaluation. Responsible for the overall quality of program services and responds to evaluation data to make ongoing program improvements, and for managing the program budget and forecasting projected resource needs. Collaborates with internal and external partners and manages a variety of relationships.
Conduct primary and secondary research on new program concepts to determine potential fit, market share, and viability.
Develop and critically evaluate concepts and alternatives, designs and formats for new programs.
In consultation with the Assistant Director or Director, create alternative program models and conduct analyses of their financial viability.
Provide regular reports to New Program Committee and Director, make recommendations, and seek feedback and direction.
In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for new programs.
Prepare academic program submissions for Undergraduate Council and Senate review.
Hire, supervise and evaluate course developers, instructional designers, consultants and subject matter experts engaged in the development of the program.
Manage the development of the program.
Lead curriculum development and instructional design of courses and programs. The level of involvement may vary by project, but requires working with subject matter experts, and often instructional designers, to develop curriculum.
Create a program marketing plan.
Conduct reviews of existing programs and make recommendations and updates to programs by either updating the curriculum and instructional design, or updating the program to reposition it within the marketplace.
Develop, implement and evaluate marketing plan activities including advertising, relationships with professional associations, prospect development, retention plans, and cross selling with other programs.
Implement program marketing plan and liaise with marketing staff to ensure all new central marketing activities are completed. Ensure the accuracy of content and distribution of program website, calendar and promotional materials.
Develop program content for department website and publications.
Hire, supervise, coach and evaluate course instructors. Engage in performance management and termination.
Manage the delivery of programs and courses including scheduling, selecting delivery formats, ordering texts and materials, and liaising with instructors.
Develop and conduct course and program evaluations, provide feedback to instructors, and incorporate feedback into course and program re-development.
Analyze and assess student applications and transcripts to determine eligibility for program admission and graduation. Determine what advanced credit will be granted to incoming students.
Advise prospective and current students in all aspects of their program of study including providing career program options and skills counselling.
Verify and approve student grades.
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Update and maintain the accuracy and confidentiality of student records and information.
Respond to student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program.
Ensure student satisfaction through a consistently high level of service.
Manage financial aspects of programs including developing budgets, setting fees, establishing enrollment and financial forecasts, ensuring maximum productivity, and meeting profitability objectives.
Remain current with emerging trends and association requirements and ensure that the curriculum is representative of student and market needs.
Dissolve programs that are no longer financially viable and create transition plans that manage any impact on students and instructors.
Work with the Assistant Director, instructors and others, to contribute to training proposals for corporate clients.
Act as a consultant to corporate clients providing services such as needs analysis and assessment, benchmarking, training design, instructional design, and training evaluation.
Negotiate and prepare contracts and agreements with corporate clients, which include prices, program content, schedule and services.
Contribute to a marketing and business development plan for corporate training, and manage aspects of the plan.
Build a network of relationships and collaborate with internal and external groups to raise the profile of the University, develop new program ideas, build relationships with professional associations and employers, and to develop new business.
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Develop and deliver presentations to raise the profile of the department.
