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Who We Are:
WM Schmidt Mechanical Contractors Ltd. is Family Owned & Operated and founded in 1956 by William Schmidt. Today, the Schmidt Family is still actively involved in the evolution, expansion and aggressive growth of the company.
With generations of experience, we are considered one of the largest independent, combined mechanical shops in Western Canada! This uniquely positions us to be heavily relied upon and seen as the ‘Go-To’ for local homebuilders. For decades, builders have trusted WM Schmidt to provide exclusive finishing options and a personalized experience to their clients. Demonstrating time and time again, professional, expert and successful installation of mechanical and plumbing services for their customers, for their various residential home projects and to meet the needs of the continued growth within the Calgary brand-new construction market.
We know Calgary homes! We may have even installed your home’s system back in the day.
-WMS
Our accomplishments are due, in many ways, to the commitment, drive and determination of our staff. WM Schmidt was one of the first to achieve the coveted Alberta Occupational Health and Safety “Certificate of Recognition” (COR) in the residential mechanical industry.
We have grown our staff to 90+ and occupy a 20,000 square foot workshop. We utilize 50+ company trucks to install heating, air conditioning, plumbing, and radiant floor heating systems in and around the Calgary and surrounding areas.
We support our team members in their growth, betterment and in working together towards our shared goal of continuing to grow and build Alberta for future generations. To continue to achieve this we empower our employees to independently demonstrate their skills and talents and contribute to the continued longevity of our business.
Why join us?
We have flexible payment strategies as well as consistent benefits and work hours. This includes access to a comprehensive personal health spending account.
We provide new and mature tradespersons with flexible options to complete programs and further their trades education.
Our team regularly collaborates with those looking to further their credentials and grow their knowledge through exciting and challenging work.
**Please Note - Our showroom is NOT open for walk-ins. Viewings are by appointment only!
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Job Description
Wm Schmidt is actively seeking a | Service Coordinator - HVAC |
Our Service Coordinators are a key component and part of our exceptional customer facing support teams; this role is responsible for the coordination and scheduling activities for service and maintenance operations as well as daily service supports. Our coordinators support our front-end service technicians and rough-in teams; through accurate and timely ordering and securing of materials, working in conjunction with the customer to solution ways to ensure all vested parties’ satisfaction. In this role successful candidates will be predominately responsible for the continual establishment and updating of customer and technician service procedures, while maintaining a detailed and strong understanding of the industry procedures, equipment and terminologies.
Our Service Coordinators are often the front client facing point of contact for our teams and provide an innovative solution-based approach to our commitment to top tier customer satisfaction.
Key deliverables and executables include exceptional customer service and service technician support.
Key Duties include but are not limited to:
- Schedule & Coordinate HVAC service calls and technician assignments
- Provide exceptional Customer Service via the need to communicate with customers regarding appointments, service updates, and job status
- Consult & Support technicians with job planning, technical coordination, and parts procurement
- Ensure accurate Documentation via Prepare and manage work orders, service documentation, and invoicing information
- Coordinate & Support emergency and after-hours service calls as required
- Inventory & Supply chain management - Order and track parts, materials, and equipment for service jobs
- Audit, Review and Maintain accurate records, including service, customer information and related details
- Provide objective and constructive feedback to solution with management workflow efficiencies
- Provide solutions related to work efficiency, customer satisfaction, product feedback etc.
- Assist and Support warranty claims and manufacturer communication when necessary
- Actively work to grow and develop the company, the staff and the HVAC service department
- Document issues and repairs ensuring timely follow up, customer care and satisfaction. Provide feedback to the department and team on learnings and experiences that may be beneficial for future troubleshooting and/or product and material evaluation.
- In conjunction with the Health Safety and Environment department, lead by example, instill and facilitate a culture of safety and excellence and satisfaction in a professionally job pridefully executed.
- Other duties as assigned.
Organizational Reporting Structure:
- Reports To: HVAC Manager; receives operational guidance and direction related to inventory, service and budgetary related operational tasks and is provided leadership oversight directly via the reporting relationship to the HVAC Department Manager. This role works closely and in partnership with the HVAC Supervisors and their teams to coordinate and dispatch.
- Direct Reports: None. Some HVAC and/or admin staff maybe selected to assist and provide mentorship and training however this is not to be considered a supervisory type of relationship.
Successful candidates will demonstrate:
- Previous HVAC Experience
- o Previous experience in high-volume call centers, Dispatching, Service Coordination environments is considered a significant asset but not a requirement.
- Experience in Residential HVAC: Preference will be given to new home construction experience; however, all related experience is considered an asset.
- Excellent proven Communication skills and abilities – ability to work interdepartmentally & with teams
- Exceptional Customer Service skills and abilities with clear and concise verbal and written communication abilities and a talent for clear and concise messaging.
- Diligent & Strong Organization skills – a proven ability to be able to handle multiple priorities, competing priorities and ensuring completion on plan and schedule.
- Thrives in a fast-paced environment
- High demonstrated level of proficiency with scheduling software systems, MS Office suite, and ability to learn and grow to learn internal systems and service management software.
- Valid driver’s license preferred
- Ability to work both independently and as a collaborative team member.
Additional Assets & Skills of Benefit:
Senior or supervisory experience considered an asset; the position offers the ability to demonstrate continued growth and a strong desire for team development.
**Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs and priorities.
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WM Schmidt remains committed to protecting our people, clients, customers, and the public through our commitment to Health & Safety Excellence.
We aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.
Our team will accommodate the needs of applicants with disabilities disclosed throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise our representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
We wish to thank all applicants for their interest. Applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only those individuals selected for interviews will be contacted.
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Job Type: Full-time
Pay: $55,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- When would you be available to start?
- Describe an experience you have had with providing exceptional customer service while remotely connected to the customer (i.e. phone or computer)?
Experience:
- Dispatch, High Volume Service & Call Center: 1 year (required)
- HVAC/R : 1 year (preferred)
- Dispatch, Customer Service Call Center: 1 year (preferred)
Language:
Work Location: In person
