Senior Systems Analyst, Core & Charge Services, Regional Digital Solutions
Provincial Digital Health & Information Services (PDHIS)
Vancouver, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Provincial Digital Health & Information Services (PDHIS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Senior Systems Analyst reports to the Manager or designate. This is a senior professional level job that works with great independence within a multi-site health care environment and is responsible for providing leadership and direction on the support and development of new and existing complex PDHIS systems/solutions.
The Senior Systems Analyst provides work direction, reviews workload, ensures completion of work assignments, and refers issues to Supervisor. Participates in the recruitment and selection of staff, instructs, and demonstrates to PDHIS staff, and provides input to the Supervisor regarding staff performance as requested. The role functions as a senior resource and consults and collaborates with interdisciplinary team members and other professionals to promote excellence in patient/client centered care and education utilizing a broad-based understanding of systems relationships to carry out in-depth systems analysis. Carries out an advanced level of troubleshooting across complex systems, such as conducts feasibility studies, examines, and identifies problems, recommends solutions and modifications; and develops specifications for complex system applications, resourcing costs and implementation plans.
Provides technical/system guidance, advice, and consultation by collaborating with physicians, nurses, allied health professionals, other PDHIS and technical teams utilizing considerable knowledge of the computing environment and SQL, clinical information systems, electronic medical record (EMR) application, ITIL incident and change control process, and Agile methodology. Collaborates and represents PDHIS to various partners, vendors, and technical groups by developing and maintaining relationships as required. Provides application and technical support for Oracle Health’s EMR; creates reports and carries out work using considerable knowledge of Medical Logic Modules and data structures as well as proficiency in DCP Tools, Bedrock, Discern Visual Developer (CCL) and Discern EKM Rules. Performs system design, configuration, testing, remediation efforts and implementation. The Senior System Analyst examines and identifies problems with existing systems and recommends modifications to and/or new systems, detailed work and project plans, and product roadmaps.
What you’ll do
- Provide work direction, guidance, mentoring and coaching of staff; assist with work priorities within the portfolio; resolve day-to-day operational systems issues; and determine related training requirements and refer unresolved operational and staffing issues to the Leader.
- Assist with recruitment of staff by reviewing applications and providing feedback on technical qualifications of candidates; participate on interview panels in conjunction with the Leader; and rate candidates’ answers. Assist with training of new staff and provide input to the Leader regarding staff performance as requested.
- Carry out in-depth systems analysis; ensure errors/deficiencies are corrected; provide an advanced level of troubleshooting across complex systems (remote and onsite); plan, develop and build and implement configuration changes; assist with all levels of testing (e.g. unit, functional, regression testing); and propose hardware and/or software modifications or upgrades to enhance the overall system by utilizing advanced technical knowledge and aptitude.
- Provide input and suggestions on complex develops/build activities to ensure system functionality and effective results retrieval processes, coordinate acceptance and/or user sign-off and user acceptance schedules for major system changes, and ensure both user needs, and clinical systems needs are addressed. Provide on-site presence as needed and verbal and written feedback/formal documentation to the leadership team and working/advisory groups on major system changes or major incidents and potential clinical workflow changes.
- Provide input into disaster preparedness plans by participating in the development and maintenance of downtime procedures and participating in downtime/disaster exercises.
- Develop application support processes, procedures and standards; create comprehensive system and operational documentation e.g. specification documents for current and future workflow; standard operating procedures for application/technical support; incident reports; system enhancement reports; system health check and remediation recommendations in collaboration with various clinical, technical, application and/or vendor groups
- Function as a senior systems analyst by coordinating complex large/medium initiatives and projects. Assist with all phases of the project including planning, analyzing requirements, and performing feasibility/impact analysis, assisting with plans, develops and builds activities, testing, and participating in implementation and go live/activation support on site.
- Develop and implement project work plans, prepare project status reports and presentations. Participate in the creation of testing strategies, briefing notes, go live plans, remediation strategies, service desk documents, STRAs and project sign off/approval documents.
- Attend meetings to provide input on operational requirements of the area, meet with senior staff/leaders to determine priorities and needs; support clients in identifying technical/system deficiencies, provide options and present to decision makers, negotiate with client departments and other project teams, and provide user training as required.
- Liaise with vendors or third-party services personnel to troubleshoot and remediate issues, monitor service level agreements and response times, collaborate with vendors on patches and releases, create detailed Service Requests documents, and contribute to the development of Requests for Proposals (RFP) documentation to be sent to vendors.
- Lead and/or attend team meetings, participate in team discussions and projects, and actively participate in and/or supports continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Leader such as identify roadblocks and inefficiencies, and propose possible solutions.
- Perform other related duties as required.
What you bring
Qualifications
Graduation from a recognized degree or diploma program in Computer Science, four years' recent related experience, or an equivalent combination of education, training and experience.
- May be required to travel and/or participate in an on-call rotation.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Digital Health & Information Services (PDHIS) contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to write programs in a variety of programming languages.
- Ability to organize work.
- Ability to operate related equipment.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Wage: $53.55 / Hour
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:00 – 16:00 (Monday to Friday) On-call may be required.
Requisition #: 198540E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on
May 13, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail
[email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.
Please do not apply for the external job posting.If you have not yet set up an internal profile, please e-mail
[email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected]. 