JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB SUMMARY
The Operations Supervisor plans, coordinates and monitors activities of a warehouse and office operations team. Proactively responds to events and issues that threaten the productivity and quality of the operation. Ensures effective communication with team members, through observation while on the warehouse floor, one-on-one meetings and team meetings. Builds open and honest relationships with the customer, ensures the team provides service excellence, understands and anticipates customer needs.
SHIFT: Tuesday to Saturday 10:30am - 7:00pm
Reporting and Analytics
- Overseeing regulatory compliance reporting
- Preparing, analyzing, and maintaining operational KPI reports for leadership review
- Supporting operational planning and budget tracking through data analysis and reporting
Recruitment
- Supporting the recruitment and selection of qualified drivers to meet operational staffing needs
Driver Onboarding
- Managing the driver onboarding process to ensure new hires are successfully integrated into operations
Training and Development
- Developing and overseeing driver training programs including orientation, in-cab training, online training and classroom instruction
- Providing ongoing coaching and mentorship to improve driver performance and safety standards
Driver Services and Support
- Serving as the primary point of contact for driver support and operational guidance
- Addressing driver performance concerns through structured coaching, feedback, and disciplinary action where required
- Promoting and reinforcing a positive driving culture centred on safety, accountability, animal care, and operational excellence
- Collaborating closely with Operations to ensure alignment between driver capacity and freight requirements
EXPERIENCE
- Five (5) years warehouse experience, with two (2) years in a leadership role preferably at a 3PL.
CORE COMPETENCIES:
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- Completion of college diploma in business management with a focus in logistics or the equivalent in combination of education and experience
- Bachelor’s degree in supply chain management is an asset.
- Preferably a college diploma in business management with focus in logistics management or the equivalent in experience.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
