hamilton on customer service manager Jobs – 116 Openings This Week

Manager, Global Service Operations
The Headhunters —Hamilton, ON
- $130,000–$140,000 a year
- Customer service
- Project management
- Travel
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1d
Store Manager
Ardene —Burlington, ON
- $21.83–$27.48 an hour
- Weekends as needed
- High school diploma or GED
- No university degree
- Retail management
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Senior Manager, SOGR Delivery
Metrolinx —Canada
- $140,764 a year
- Full-time
- PMP
- Engineering
- Project management
- Employee assistance program
2d
Supervisor, Bus Garage Operations
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Word
- Schematics
- Word processing
9d
Full Time Sales Lead
Call It Spring —Burlington, ON
- $18.00–$18.25 an hour
- Part-time
- Sales
- Customer service
- Cashiering
- Store discount
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9h

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Operations Manager
Emterra Group —Hamilton, ON
Tuition reimbursement program and professional development support! Maintain a culture of safety by implementing and monitoring a safety management program to…
$95,000–$120,000 a year
Manager, Global Service Operations
The Headhunters —Hamilton, ON
Partnering closely with engineering, manufacturing, project management, and leadership teams. Utilizing project management principles to coordinate multiple…
$130,000–$140,000 a year
Quick apply
1d

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General Manager - ONroute Various Locations
ONroute —Clarington, ON
Requires a degree in hospitality, restaurant management preferred, and Franchise brand certification is an asset.
$70,400–$89,750 a year
Quick apply
10d
Fixed Operations Manager
Action Car and Truck Accessories —Whitby, ON
Action Car and Truck Accessories may use automated tools, including artificial intelligence, to assist with administrative or screening aspects of recruitment.
$65,000–$75,000 a year
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Manager, Global Service Operations

The Headhunters -
Hamilton, ON

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Job details

$130,000–$140,000 a year
1 day ago

Qualifications

Customer service
Project management
Leadership

Full job description

Our client is a growing Canadian business in the technical manufacturing sector. As part of their continued expansion, they are adding leadership depth to a key customer-facing operations function through the addition of a Manager, Global Service Operations.

This role is suited to a service operations leader who has managed technical service teams, coordinated field technicians, scheduled urgent customer support, handled escalations, and built stronger processes in a fast-paced equipment, manufacturing, automation, or industrial service environment.

Manager of Global Service Operations:

Leading the day-to-day operations of the service department
Managing service scheduling, technician deployment, and resource planning
Building strong relationships with customers and acting as an escalation point when required
Improving response times, communication, and overall customer experience
Developing service processes, procedures, and operational standards that support growth
Partnering closely with engineering, manufacturing, project management, and leadership teams
Supporting domestic and international service activities across multiple regions
Coaching, mentoring, and developing service personnel while building a high-performing team
Driving continuous improvement initiatives focused on efficiency, accountability, and customer satisfaction
Utilizing project management principles to coordinate multiple priorities, customers, and service requirements simultaneously

The successful candidate has:

Proven leadership experience within a service, customer service and project management environment
Experience managing technical service teams and customer-facing operations
Strong scheduling, coordination, and resource planning abilities
Demonstrated success improving service performance, customer satisfaction, and operational effectiveness
Excellent communication, relationship-building, and conflict resolution skills
Ability to manage challenging customer situations with professionalism and confidence
Experience working across multiple departments in a fast-paced environment
Technical manufacturing, machinery, automation, industrial equipment, or engineered product experience is preferred but not mandatory
Willingness to travel across North America and Europe as business needs require (approximately 20%)

Compensation & Benefits

Base salary ranging from $135,000 to $145, 000pa
15% bonus
Comprehensive benefits package
RRSP Contribution
International exposure

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

#IND

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customer service manager jobs in hamilton on

Manager, Global Service Operations

Store Manager

Senior Manager, SOGR Delivery

Supervisor, Bus Garage Operations

Full Time Sales Lead

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