Surrey Bc Technical support representative Jobs – 108 Openings This Week

Counter Sales Representative
KASA SUPPLY LTD. —Richmond, BC
- $20–$25 an hour
- Full-time
- Sales
- Customer service
- High school diploma or GED
Quick apply
9h

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Counter Sales Representative

KASA SUPPLY LTD.
Richmond, BC

Quick apply

Job details

Full-time
$20–$25 an hour
9 hours ago

Qualifications

Sales
Customer service
Post-secondary education
High school diploma or GED
Inside sales
HVAC
Communication skills
Marketing

Full job description

Counter Sales Team Member – Kasa Supply Ltd. (Richmond, BC)

About Kasa Supply Ltd.:
Kasa Supply Ltd. is a trusted Canadian supplier of Plumbing, HVAC, Waterworks, and Building materials. We are committed to delivering exceptional customer service and operational excellence, providing a professional, welcoming environment for our customers and a collaborative workplace for our team members.

Position Summary:
We are seeking a Counter Sales Team Member to join our Richmond branch. This front-line role is essential for providing excellent customer service, processing transactions, sharing product expertise, and supporting sales and inventory teams. You will ensure smooth operations and maintain a professional, organized counter experience.

Key Responsibilities:

Customer Service & Interaction

Greet and assist walk-in customers promptly and courteously.
Provide product guidance on plumbing, HVAC, waterworks, and building materials.
Answer phone calls professionally and manage inquiries efficiently.
Ensure every customer is treated respectfully and supported throughout their visit.
Maintain punctuality and professional conduct at all times.

Sales Transactions & Support

Process sales orders, returns, and refunds accurately.
Support Sales Representatives with custom or special orders.
Promote ongoing promotions, new product lines, and services.
Cover the counter during peak periods or staff absences.

Stock & Inventory Management

Collaborate with Purchasing and Inventory teams to ensure product availability.
Restock shelves, maintain organized aisles, and report inventory issues.
Accurately input Purchase Orders with correct pricing and part numbers.

Workplace Presentation & Compliance

Maintain a clean, organized, and professional counter area.
Keep promotional materials (pens, brochures, bags) stocked.
Follow all company policies, procedures, and health & safety regulations.
Wear the company uniform, including vest and name badge, daily.

Product Knowledge & Continuous Learning

Stay up-to-date on product lines and technical details.
Participate in ongoing training and share knowledge with customers.
Learn and utilize company software (Epicore) to manage sales and inventory.

Escalation & Communication

Escalate complex customer issues to management professionally.
Maintain open communication with Sales, Warehouse, and Management teams.
Represent Kasa Supply professionally in all interactions.

Workplace Policies & Expectations

Follow cell phone, break, and dress code policies.
Maintain professionalism and a customer-focused mindset at all times.
Adhere to stock room access rules and workplace communication standards.

Qualifications:

Minimum 3 years of counter sales, inside sales, or customer service experience.
Strong knowledge of plumbing, HVAC, waterworks, and building materials.
Excellent communication and interpersonal skills.
Proficient with point-of-sale and inventory management systems.
High school diploma or equivalent; post-secondary education is an asset.

Compensation & Benefits:

Hourly wage: $20–$25/hour, based on experience
Comprehensive benefits package
Employee discounts on products
Opportunities for professional development and career growth
Supportive, collaborative team environment

How to Apply:
Submit your resume and a brief cover letter highlighting your experience to [email protected]. Only selected candidates will be contacted for an interview.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Work Location: In person

Quick apply

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