(This position is initially open to regular part-time, bargaining unit employees of the college)
Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.
We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.
Position Summary
The Business Systems Analyst, reporting to the Associate Director of Project and Service Management and under the direct oversight of Project Managers, serves as the central liaison, consultant, and trusted advisor between the college's business areas and IT. This role is crucial in translating business needs into effective technical solutions. The analyst identifies and analyzes both business and technical requirements, recommending new or revised solutions to address business challenges.
As the primary support for the college's software products, the Business Systems Analyst guides the strategic direction of collaborative efforts and system functionality. They work closely with multiple business area teams to document system scenarios and develop quality assurance plans tailored to user needs. Additionally, they gather and analyze technical requirements, write technical reports and specifications, and provide technical advice and quality assurance as needed.
Responsibilities
- Lead and facilitate meetings with business users to elicit, analyze, and communicate requirements, while advocating for best practices.
- Gather, analyze, and translate technical requirements into business requirements, producing detailed technical reports.
- Consult with business areas to develop process maps and workflows that illustrate desired outcomes, and recommend optimal technical solutions supported by data-driven cost-benefit analyses.
- Provide guidance and support to IT staff and business end users to troubleshoot and resolve technical issues.
- Analyze change requests by examining code and system functionality to determine impacts, and track and monitor tasks and stakeholders to address bottlenecks or escalations.
- Oversee documentation processes, ensuring project completion through user sign-off.
- Prepare, create, and maintain technical and business requirements, processes, and quality assurance documentation.
- Execute quality assurance activities to minimize errors and service interruptions, including "what-if" scenario mapping, risk mitigation, and thorough review of features, functionality, and code before deployment.
- Ensure system usability and functionality for college staff, potential students, and agents.
- Implement and maintain content management strategies, policies, and procedures, managing and sourcing content requests as needed.
- Develop and lead usability testing to ensure content integration, authentication, and structure are secure and effective.
- Contribute to the development and implementation of IT roadmaps that reflect both current and future business needs.
- Train and mentor users on new systems, tools, and processes, ensuring a smooth transition and maximizing user adoption.
- Manage relationships with external vendors, ensuring that their solutions align with business needs and that service level agreements (SLAs), statement of work (SOW), contracts are met.
- Develop and deliver training materials and workshops to educate business users on new technologies, processes, or systems.
- Ensure that the systems and solutions delivered provide a positive user experience, are intuitive, and meet user needs.
- Gather user feedback post-implementation to assess system usability and make iterative improvements.
- Provide ongoing support to project teams by troubleshooting issues, addressing concerns, and ensuring alignment with project goals.
- Perform other related duties as required.
Qualifications/Experience
- Four-year degree or a post-graduate certificate with a focus on Information Technology, Computer Science or relevant field of study
- Business Analysis and/or PMI certification preferred
- Minimum five (5) years’ relevant experience in a Business Analyst/Systems Analyst role in an information technology setting, together with experience in managing customer relationships and project coordination
- Proven experience managing customer relationships with business and IT stakeholders
- Proficient with Microsoft Office: Project, Visio, and SharePoint
- Proven experience in technology process mapping, business process mapping and workflow
- Experience with Student information systems, basic SQL, HTML, and Portal technology authentication, (distribution, group collaboration and channel management)
- Experience delivering quality assurance best practices and procedures for information systems and services
- Excellent oral and written communication skills
- Demonstrated independent judgment, analytical and problem-solving skills
- Shows strong initiative and interpersonal skills
- Ability to work independently as well collaboratively within a highly diverse team environment
- Ability to work with and navigate ambiguity
Apply online: www.centennialcollege.ca/careers
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by June 5, 2026 at 11:59 PM EST. Please quote Job ID J0526-1065. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
