About the company:
SMS Appliances is one of Western Canada's fastest-growing appliance retailers and service providers, proudly serving customers across Alberta and Saskatchewan since 2019. With six convenient locations in Calgary South, Calgary North, Airdrie, Medicine Hat, Saskatoon, and Regina, we have built a reputation for exceptional customer service, quality products, and reliable support.
At SMS Appliances, we offer a complete appliance solution for homeowners, builders, property managers, and businesses. Our extensive selection includes new, open-box, and refurbished appliances from leading brands, providing customers with quality options for every budget. In addition to appliance sales, we specialize in professional installation, repair, maintenance, delivery, recycling, and haul-away services.
What sets SMS Appliances apart is our commitment to honest service, competitive pricing, and long-term customer relationships. Our experienced team works closely with customers to help them find the right appliances while ensuring dependable support long after the sale.
Today, SMS Appliances proudly serves thousands of customers throughout Western Canada, with a mission to provide reliable appliances, professional service, and exceptional value for every home and business.
As we continue to expand and move into larger facilities, we are looking for a knowledgeable and reliable team member who can grow with our company and potentially advance into a Store Manager position.
This is not an entry-level role. We are seeking someone with appliance retail sales experience who can contribute immediately with minimal training and take ownership of their responsibilities.
Position Overview:
The Appliance Sales & Store Associate will be responsible for assisting customers, managing daily store operations, coordinating with internal departments, and helping maintain an organized and efficient showroom environment. The successful candidate will demonstrate strong sales abilities, excellent customer service skills, and the ability to work independently while managing multiple priorities.
For the right candidate, this position offers a clear path toward a management role based on performance, leadership, and reliability.
Key Responsibilities
- Sell appliances and provide professional product recommendations.
- Assist customers in-store, over the phone, and through email inquiries.
- Handle customer concerns, complaints, and service-related issues professionally.
- Create quotes, invoices, and sales orders accurately.
- Follow up with customers and maintain strong customer relationships.
- Coordinate deliveries, installations, exchanges, and service requests.
- Maintain showroom appearance and product displays.
- Manage inventory, pricing updates, and store organization.
- Support daily store operations and administrative tasks.
- Work closely with management to improve store performance and customer satisfaction.
- Take initiative and identify solutions without constant supervision.
Required Qualifications:
- Previous appliance retail sales experience.
- Strong knowledge of major appliance brands, features, and specifications.
- Valid driver's license with a clean driving record.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional appearance and positive attitude.
- Reliable, self-motivated, and dependable.
- Comfortable using computers, point-of-sale systems, and business software.
Preferred Qualifications:
- Previous experience working for an appliance retailer, distributor, or manufacturer.
- Appliance-related education, certifications, or technical training.
- Experience managing staff, schedules, inventory, or store operations.
- Experience with customer service escalation and conflict resolution.
Who We're Looking For
We are looking for someone who already understands the appliance industry and can contribute from day one. Our company is growing quickly, and we need a dependable individual who can work independently, solve problems, and help support that growth.
The ideal candidate is organized, detail-oriented, customer-focused, and comfortable handling multiple responsibilities at once. If you have appliance industry experience, enjoy helping customers, and are looking for an opportunity to grow into a management position, we would like to hear from you.
Pay: From $19.00 per hour
Benefits:
- On-site parking
- Store discount
Experience:
- Retail sales: 1 year (required)
- Management: 1 year (required)
- Customer service: 1 year (required)
- Self-direction: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (required)
Location:
- Regina, SK S4R 2H5 (required)
Willingness to travel:
Work Location: In person
