Excavation Marketing Pros
Remote / Florida-Based Company
About Excavation Marketing Pros
Excavation Marketing Pros is a full-service digital marketing agency headquartered in Florida, USA. We help excavation and septic businesses grow through better online marketing, including SEO, Google Ads, Meta/Facebook Ads, Google Maps optimization, website strategy, lead generation, and other digital marketing services.
We serve hardworking excavation and septic business owners who care about results, clear communication, and accountability. Our clients are direct, practical, and focused on growth. This role is ideal for someone who can confidently lead client conversations, explain marketing performance clearly, handle concerns professionally, and take ownership of client outcomes.
At Excavation Marketing Pros, we believe our team is our greatest asset. We are looking for motivated, detail-oriented professionals who want to grow with a fast-moving agency serving a specialized and important industry.
Job Overview
We are hiring a Client Success Manager / Client Liaison to manage relationships with assigned clients and help ensure they have a great experience with our company.
Your main responsibility will be to communicate with clients, review campaign performance, coordinate internal tasks, identify concerns early, and help clients understand the value of their marketing program.
This is not just a message-passing role. We need someone who can take ownership, lead conversations, follow through, and help keep clients confident, informed, and satisfied.
Key Responsibilities
- Manage and maintain assigned client accounts
- Communicate with clients regularly through phone, email, and video calls
- Review marketing campaigns and help identify opportunities for improvement
- Explain campaign performance, lead quality, ROI, and next steps in a clear and simple way
- Build strong relationships with excavation and septic business owners
- Handle client questions, concerns, and objections professionally
- Coordinate with internal team members to ensure client work is completed accurately and on time
- Track tasks, updates, and client communication inside project management software
- Help improve client retention by delivering strong communication and consistent follow-up
- Monitor campaign performance across platforms such as Google, Facebook/Meta, Google Business Profile, and other digital channels
- Ensure clients feel supported, informed, and confident in their marketing strategy
What We’re Looking For
The ideal candidate is organized, proactive, confident on the phone, and comfortable working with direct, no-fluff, contractor business owners. You should be able to manage multiple clients, communicate clearly, and stay calm under pressure.
You should also be someone who takes responsibility for outcomes instead of waiting to be told what to do.
Required Skills
- Excellent verbal and written communication skills
- Strong attention to detail
- Confidence speaking with clients by phone and video call
- Strong follow-up and task management skills
- Ability to explain complex marketing concepts in simple terms
- Strong time management and personal accountability
- Ability to manage multiple client accounts at once
- Professional, clear, and friendly communication style
- Willingness to learn and improve
- Ability to handle direct, results-focused clients with confidence
Communication Skills
- Ability to simplify marketing data and explain what it means
- Strong written and verbal English communication skills
- Clear American accent preferred
- Ability to lead business conversations with confidence
- Ability to think logically and solve problems quickly
- Ability to communicate both traditional and digital marketing concepts strategically
Technical Skills
- Experience using Google Workspace and Microsoft Office, especially Word and Excel
- Familiarity with Google Ads, Facebook/Meta Ads, Google Business Profile, and other online advertising platforms
- Ability to review marketing data and identify trends
- Basic understanding of ROI and campaign performance metrics
- Experience with project management software (Clickup, Asana or Monday)
- Comfortable learning new software and digital tools
- Gohighlevel experience a plus
Qualifications
- Minimum 2 years of experience in marketing, advertising, public relations, sales, customer service, account management, or a related field
- Bachelor’s degree in Business, Marketing, Advertising, Public Relations, Journalism, English, or a related field is preferred but not required
- Experience working in a marketing agency is a plus
- Experience working with contractors, home service businesses, or local service companies is a plus
Ideal Candidate
You may be a strong fit for this role if you:
- Enjoy working directly with business owners
- Are confident leading conversations instead of avoiding difficult topics
- Can stay organized while managing multiple clients
- Understand that client success requires follow-through, not just friendly communication
- Are comfortable reviewing data and turning it into clear client updates
- Want to grow with a company that serves a specific niche market
Important Application Instructions
Only applicants who complete the application form below will be considered:
https://form.jotform.com/253362239808967
Job Type: Full-time
Pay: $4,000.00-$6,000.00 per month
Benefits:
Education:
- Bachelor's Degree (preferred)
Work Location: Remote
