Position:
Operations Manager
Location:
Surrey, BC
About CanCrete:
Founded in 2013, CanCrete Equipment Ltd. is the exclusive Putzmeister dealer in Canada and a leading provider of concrete pumping equipment, parts, and specialized service support. Serving the Canadian concrete industry, CanCrete operates as a comprehensive pumping solutions and support centre, delivering equipment, parts, technical service, and expert advice tailored to customer needs.
With deep industry experience and a strong understanding of the operational challenges facing concrete professionals, CanCrete is built on long-term, mutually beneficial customer relationships. Our reputation is grounded in high-quality, well-researched products, dependable service, and knowledgeable technical support – ensuring our customers have the solutions they need to succeed.
Role:
As an Operations Manager, you will oversee and be part of the day-to-day service operations of our Surrey, BC location, and contribute to our National Service Team, by leading a team of Service Technicians to efficiently deliver customer satisfaction and revenue growth in line with targeted business and financial objectives.
Responsibilities:
- Assign tasks to technicians
- Manage technician performance and work schedules
- Communicate with equipment owners for authorizing of servicing and repairs as required
- Hands on technical resource to Surrey’s Service Department and CanCrete National Service Team in electrical, hydraulic, and mechanical concrete pump repairs as shop capacity requires
- Manage efficient and profitable operation of Surrey’s Service Department
- Responsible for ensuring monthly/annual business results/KPIs are met
- Member of the CanCrete National Service team – inputting to and taking direction from - back to team
- Knowledgeable in end-to-end equipment servicing/repair processes including procurement through to invoicing
- Establish, develop, and maintain business relationships with current and prospective customers
- Ensure fair, timely, and quality service work on all client units
- Over the phone customer support may be required
- Create/review documentation and/or work orders to ensure all required information is accurate, legible and complete for communication with clients and accounting
- Close Wos once reviewed for parts, labour, and technical content.
- Provide employee mentorship, and performance feedback
- Monitor and maintain productivity, proficiency, and efficiency of the service associates
- Act as an escalation point and problem solver for customers, and team
- Resolve customer complaints by investigating problems, developing solutions, and making recommendations
- Adhere to Manufacturer’s warranty policies and procedures, and company policies and procedures
- Maintain supportive/productive relationships with suppliers across various brands
- Maintain tools and equipment to company standards
- Ensure a safe working environment
- Plan and implement changes to machinery and equipment, production systems and methods of work
- Requisition or order materials, equipment and supplies
- Direct quality control inspections
Qualifications:
- Education: College Diploma or University Degree
- 5+ years experience in a service management position
- Technician experience with concrete pumping equipment is an asset
- Possess strong technical skills with the ability to inspect, diagnose, recommend, service, and repair faults & malfunctions in mechanical components, hydraulic systems, and electronics of equipment
- Proficiency in using MS Windows, Microsoft Office Suite applications
- SAP proficiency +2 years experience is an asset
- Strong written and verbal communication skills
- Proven ability to deliver results including KPI responsibility
- An organized, strategic thinker with strong business acumen and the ability to prioritize tasks at hand
- Competent in utilizing Technical Manuals
- Valid driver’s license
- DZ license an asset
What We Offer:
CanCrete Equipment Ltd. offers a competitive salary, a company sponsored pension matching program, a complete benefits package, and great career advancement opportunities. The chosen candidate will have a seat at the decision-making table for a high growth company and ability to make a difference in the direction of CanCrete. Hands on equipment training (on/off job site, and OEM) will be provided.
CanCrete is committed to an inclusive workplace that values and promotes diversity. We believe that our workplace should reflect the communities we serve, and we strive to build and nurture a culture where employees feel empowered and valued.
Pay: $120,000.00-$125,000.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- heavy equipment technician: 2 years (required)
Work Location: In person
