Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
The Product Analyst supports the Product Operating Model by enabling evidence-based product decisions through customer research, product data analysis, market insight, and operational feedback. Working closely with Product Management, UX/UI, R&D, Support, and other stakeholders, this role helps uncover customer pain points, define clear problem statements, assess feature adoption, and translate insights into actionable requirements. The role is central to continuous product discovery and improvement, ensuring product teams remain focused on customer outcomes, measurable value, and informed prioritization. The Product Analyst will also support escalation reviews, product documentation, and regular insight reporting to help drive alignment across the product lifecycle.
RESPONSIBILITIES
Your responsibilities are situated in the following domains:
- Conduct user interviews, surveys, and ride-along to uncover customer pain points and opportunities.
- Analyze market trends, competitive offerings, and industry data to inform strategy and identify new opportunities.
- Monitor feature adoption, engagement, and support ticket trends to highlight areas for improvement.
- Translate insights into clear problem statements, workflows, and requirements for R&D.
- Collaborate with UX/UI teams on mockups and prototypes for new features.
- Act as first-line reviewer for escalations, ensuring reproduction steps, logs, and demos are complete.
- Maintain product documentation and create regular insight reports for stakeholders.
SKILLS & COMPETENCIES
- Strong data analysis and problem-solving skills with ability to turn insights into actions.
- Excellent written and verbal communication skills, with ability to present findings clearly.
- Customer-focused mindset with experience gathering and interpreting feedback.
- Skilled at cross-functional collaboration and working in Agile environments.
- Comfortable working with product data, application logs, and analytics tools.
QUALIFICATIONS
- Bachelor’s degree in Business, Data Science, Computer Science, or related field (or equivalent experience).
- 3–5 years’ experience in Product Analysis, Business Analysis, or similar role.
- Experience with user research, data visualization, and product telemetry tools (e.g., Pendo, Power BI, GA).
- Prior experience in B2B software, logistics, or transportation preferred.
LOCATION: This is a remote opportunity open to individuals who are legally entitled to work in Canada or the United States (with 10–20% travel across North America and Europe).#LI-Remote.
SALARY RANGE: $70,000 – $80,000 CAD annually-Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.
We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at [email protected]. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.
