Posting Number: E2026-15
Position Title: Operations Manager
Position Type: Permanent Full-Time; On-site
Location: Kingston, Ontario
Salary: up to $116,169 annually – Salary Commensurate with Experience
Benefits:
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Located in beautiful Kingston, Ontario
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Hybrid work environment
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HOOPP Pension Plan
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Paid Vacation, personal and sick time
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Maternity top up benefits
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100% company paid medical benefits including extended health care, dental, vision, and STD
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Company paid life insurance policy (3x your salary)
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Employee Assistance Program
Position Summary
Reporting to the Associate Director of Client-Funded Programs & Services, the Operations Manager oversees the operational, financial, and service delivery performance of a portfolio of autism programs. This role ensures efficient, high-quality, and compliant service delivery aligned with organizational priorities and funding requirements (e.g., Ontario Autism Program).
As a key member of the management team, the Operations Manager drives business planning, budget oversight, performance monitoring, and continuous improvement while leading a multidisciplinary team
Key Responsibilities
Operations & Program Management
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Lead day-to-day operations of autism programs to ensure efficient, consistent service delivery.
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Translate strategic priorities into operational plans, goals, and measurable outcomes.
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Oversee intake, scheduling, and service capacity to maximize access.
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Monitor program performance and implement improvements based on data and KPIs.
Financial & Resource Management
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Develop and manage program budgets aligned with funding and organizational goals.
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Analyze financial and operational data to support decision-making and sustainability.
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Optimize staffing, resources, and service demand within funding constraints.
Quality & Compliance
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Ensure services meet regulatory, professional, and evidence-based standards.
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Partner with clinical leaders to maintain service quality and outcomes.
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Oversee documentation, reporting, and compliance with Ministry and organizational requirements.
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Support program evaluation and continuous quality improvement.
People Leadership
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Lead, coach, and develop a high-performing team.
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Oversee recruitment, workforce planning, and performance management.
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Foster employee engagement, retention, and a culture of inclusion and learning.
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Manage employee relations in alignment with HR policies and collective agreements.
Strategic & Organizational Contribution
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Contribute to strategic planning and organizational initiatives.
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Collaborate with internal teams and community partners to support integrated services.
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Represent the organization in committees, partnerships, and community initiatives.
Additional Responsibilities
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Ensure compliance with policies, legislation, and health & safety standards.
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Support risk management, accreditation, and performance measurement processes.
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Build partnerships that strengthen service delivery and community impact.
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Travel to various program and partner locations as required.
Education & Experience
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Bachelor’s degree in business administration, Commerce, Human Resources, Health Administration, or a related field (master’s degree or MBA considered an asset).
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Minimum 2 years of leadership experience in supervision/program management.
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Experience within autism services, developmental services, healthcare, or human services is strongly preferred.
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Familiarity with the Ontario Autism Program (OAP) and/or publicly funded service environments is an asset.
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Equivalent combinations of education and experience will be considered.
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Additional education in management or administration of human services, an asset. Equivalent combination of education and experience may be considered.
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Experience within a unionized environment and the private sector, an asset
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Current certification in First Aid and Cardiopulmonary Resuscitation (FA/CPR), Non-violent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST) and Workplace Hazardous Materials Information Systems (WHMIS), an asset
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French Language proficiency, written and verbal, an asset
Maltby Centre is committed to principles of equity, diversity, and inclusion in the workplace and recognizes the value that diverse employees bring to the programs and services offered to children and youth in our community. The Maltby Centre follows the guidelines and resources established by the Government of Canada, striving to provide a safe workspace free from bullying, harassment or violence, as written here. We strongly encourage applications from equity seeking communities, from individuals including women, people who self-identify as women, persons with disabilities, Indigenous people, racialized people / visible minorities, ethnic minorities, 2SLGBTQIA* (Sexual Orientation and Gender Identity Minorities)
Maltby Centre is an equal opportunity employer, committed to providing exceptional and accessible employment opportunities for its employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) est. 2005. Hiring practices will be provided in a manner that respects the dignity and independence to all perspective and current employees. The provision of equitable practice and accommodations to persons who identify as having a disability or being neurodiverse will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from accessible services, formats or devices provided by and on behalf of the Maltby Centre. See OHRC job advertising site: https://www.ohrc.on.ca/en/iv-human-rights-issues-all-stages-employment/3-advertising
We acknowledge that Maltby Centre is situated on Traditional Lands of Anishinaabe and Haudenosaunee. We are grateful to be able to live, work, play and support our community on these lands.
We appreciate the time and effort in applying; however, only candidates selected for interviews will be contacted. This posting is for an existing vacancy.
Closing Date: June19, 2026
