Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.
CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s preeminent small university.
CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.
Job Scope:
Reporting to the Associate Registrar, Records, Registration, and Reporting, the Senior Registration Advisor provides senior-level expertise, team mentorship, and oversight of academic records management to ensure a seamless student journey from enrolment through to graduation.
This role balances advanced technical data integrity, including managing complex Student Information System (SIS) configurations, the Academic Calendar, and provincial compliance reporting, with high-level, solutions-oriented student support. The Senior Registration Advisor acts as the primary escalation point for complex registration and degree audit issues, collaborates closely with academic faculties, and directly mentors Registration Advisors to maintain exceptional service standards and operational continuity within the Office of the Registrar.
Duties and Responsibilities:
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Lead the onboarding, training, and ongoing professional development of Registration Advisors, ensuring consistency in policy interpretation and record-keeping practices.
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Serve as the primary day-to-day resource and escalation point for the Office of the Registrar team, guiding them through complex student cases, system errors, and non-standard registration requests.
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Establish quality assurance protocols for student record updates, grade changes, and program modifications processed by the team to ensure absolute data integrity.
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Coordinate team workflows during peak registration, grading, and graduation periods to ensure institutional timelines and service standards are met.
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Take operational ownership of configuring and auditing degree audit rules and program planners within the Student Information System (SIS) to ensure automated systems flawlessly reflect current academic policies.
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Lead the collection, verification, and auditing of data for mandatory provincial and federal reporting, including the Learner & Enrolment Reporting System (LERS) submissions to Alberta Advanced Education.
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Oversee database enhancement projects in collaboration with IT Services, leading the testing, troubleshooting, and implementation of new SIS modules or registration workflows.
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Manage the technical implementation of new courses, curriculum structures, and academic updates in the SIS following General Faculty Council (GFC) approvals.
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Provide senior-level academic advising to students facing highly complex program planning, multi-faculty degrees, athletic eligibility constraints, or severe academic standing issues.
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Counsel students navigating the formal academic appeal process, vetting complex submissions for policy compliance, and preparing case files for the appropriate approval authorities.
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Liaise strategically with Academic Deans, Department Chairs, and Faculty to resolve complex registration bottlenecks, course capacity issues, and prerequisite waivers.
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Represent the Office of the Registrar as a subject matter expert at key institutional events (e.g., Open Houses, Registration Rallies), delivering expert guidance to prospective and continuing students.
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Co-lead the annual publication and continuous maintenance of the Academic Calendar, ensuring all institutional policies, academic schedules, and course descriptions are meticulously updated.
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Oversee the end-to-end graduation audit workflow, conducting final, high-level degree audits for graduating cohorts and rendering definitive decisions on ambiguous graduation applications.
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Play a leadership role in the execution of Convocation ceremonies, coordinating critical back-end deliverables.
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Partner with the Assistant Registrar, Transfer Credit to oversee the integrity of the transfer credit database, international/domestic grade conversions, and Visiting Student Requests.
Knowledge, Skills, and Abilities:
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Demonstrated capability to effectively onboard, train, and continuously coach Registration Advisors.
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Proven ability to foster a supportive learning environment, develop training documentation and procedures, and provide constructive feedback to ensure process consistency.
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Advanced written and verbal communication skills, with a proven ability to articulate complex institutional policies clearly, maintain meticulous records, and deliver highly professional, empathetic, and definitive outcomes to diverse audiences.
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Strong interpersonal skills with a demonstrated ability to foster collaborative team dynamics, maintain strict confidentiality, and defuse complex or high-stress conflict situations with a high degree of tact and diplomacy.
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Superior organizational and time management skills, with ability to pivot and dynamically reallocate personal and team resources to meet changing institutional timelines and shifting priorities.
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Proven ability to exercise independent, sound judgement when interpreting institutional guidelines, managing complex exceptions, and rendering decisions in a fast-paced environment subject to frequent interruptions.
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Deep commitment to a student-focused philosophy, with the ability to model and champion exceptional customer service standards across the entire Student Enrolment Services team.
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Self-motivated and highly resourceful, with a track record of working independently under minimal supervision to identify operational bottlenecks and proactively implement solutions.
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High-level proficiency in Microsoft Office Suite and experience with Google Workspace, combined with extensive experience utilizing CUE’s Student Information System (SIS) and a demonstrated ability to master, test, and optimize new technical workflows and software applications.
Qualifications:
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Bachelor’s degree is required.
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Minimum of 1-3 years of experience in the Registration Advisor role is required.
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Ability to successfully pass a security clearance is required.
Working Conditions:
- Office setting; desk and prolonged screen time.
- Able to lift 20lbs; occasional lifting of office supplies, files, or boxes.
- May require walking between campus buildings.
Closing Date:
Application review will commence at the end of June and will continue until the position is filled.
Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.
