calgary ab technical support Jobs – 104 Openings This Week

Support Analyst II
403Tech —Calgary, AB
- $55,000–$60,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Customer service
- Microsoft Office
Quick apply
Support Centre Technician - Tier 2
DataDrill Communications Inc. —Calgary, AB
- 8 hour shift
- Hybrid work
- Windows
- AWS
- Analysis skills
2d
Tier 1 Customer Support - 12 Month Term
Moby —Calgary, AB
- Full-time
- Hybrid work
- High school diploma or GED
- In-person
- AI
- Paid time off
- Work from home
Quick apply
Senior Technical Support Specialist
Nesto Cloud —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior Technical Support Specialist
Nesto Group —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior Technical Support Specialist
nesto —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
Tier 1 - Customer Experience Representative Part Time
Moby —Calgary, AB
- Part-time
- Remote
- High school diploma or GED
- In-person
- AI
- Paid time off
- Work from home
Quick apply
6d
Technical Dispatch - Calgary/Red Deer
Bulletproof IT —Calgary, AB
- $40,000–$45,000 a year
- No experience needed
- Windows
- Communication skills
Quick apply
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Global Service Desk (GSD) Analyst - Part Time
Long View Systems —Calgary, AB
- $22 an hour
- Temporary
- Hybrid work
- Customer service
- Communication skills
3d
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Full-time
- In-person
- Communication skills
Quick apply
Help Desk Technician (Canada Summer Job)
The Mustard Seed Society —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Systems Administrator (6-month contract)
Klohn Crippen Berger —Calgary, AB
- $100,000–$125,000 a year
- Contract
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
Accounting Support Specialist
MNP —Calgary, AB
- Hybrid work
- Bilingual
- English
- Business
Support Analyst
403Tech —Calgary, AB
- Computer Science
- Customer service
- Microsoft Office
Database & IT Specialist
Raytheon —Calgary, AB
- Full-time
- Hybrid work
- Oracle
- Engineering
- Databases
Service Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
Systems Engineer (SysAdmin/IT Software Support)
Seequent —Calgary, AB
- Computer Science
- Engineering
- Bachelor's
System Administrator
Hexagon —Calgary, AB
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Platform Success Representative
WELL Health Technologies Corp —Calgary, AB
- $65,000–$75,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick apply

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technical support jobs near calgary ab

Support Analyst II

403Tech
Calgary, AB

Quick apply

Job details

Full-time
$55,000–$60,000 a year

Qualifications

Computer Science
Customer service
Technical support
Microsoft Office
Databases
Bachelor's
College diploma
Active Directory

Full job description

Support Analyst II

Summary

As part of the IT team in Calgary, this individual is responsible for providing onsite support to one major client for 3 days a week in person. The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

Provide Tier 2 support to clients via email, support tickets and phone calls on a day to day basis.
User Setup and Maintenance in Active Directory and applications
Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
Provide input and create user documentation
Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation for training and end user procedures.
Knowledge of trends in technology relating to software applications.
Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

Good understanding of the organization’s goals and objectives.
Excellent written, oral, interpersonal, and presentational skills.
Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to present ideas in business-friendly and user-friendly language.
Highly self motivated and directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Other

May require off hours support
Requires a vehicle

Work Conditions

Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Additional pay:

Overtime pay

Benefits:

Extended health care

Schedule:

8 hour shift

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 3 years (required)
onsite: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

Application deadline: 2022-10-14
Expected start date: 2022-10-17

Quick apply

Refine Your Search

technical support jobs in calgary ab

Support Analyst II

Support Centre Technician - Tier 2

Tier 1 Customer Support - 12 Month Term

Senior Technical Support Specialist

Senior Technical Support Specialist

Senior Technical Support Specialist

Tier 1 - Customer Experience Representative Part Time

Technical Dispatch - Calgary/Red Deer

Desktop Support Landesk - Alberta, Canada

Global Service Desk (GSD) Analyst - Part Time

Tier 1 Technician (In-Office)

Help Desk Technician (Canada Summer Job)

Systems Administrator (6-month contract)

Accounting Support Specialist

Support Analyst

Database & IT Specialist

Service Support Analyst

Systems Engineer (SysAdmin/IT Software Support)

System Administrator

Platform Success Representative

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