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Senior Service Manager

Xylem -
Nisku, AB

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Job details

Full-time
5 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
TWIC Card
Microsoft Office
Master's degree
Bachelor's
Driving
Business
Leadership
Communication skills
Driving Licence

Full job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain safe working environment and culture within the organization
Take care of company property
Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
Demonstrates high impact culture through innovation, accountability and empowerment
Is agile in responding quickly to customer issues
Operational and strategic management
Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
Ensures cost/revenue support the financial goals of the P&L
Provides proactive direction to commercial teams to ensure service center objectives are achieved
May provide direct supervisor to sales and other commercial colleagues
Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required
20%-40% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

Valid Driving License

QUALIFICATIONS:

Education Requirements:

Bachelor’s degree strongly preferred; equivalent military or relevant industry experience may be considered in lieu of a degree
An MBA or other relevant advanced degree is considered an asset, particularly for candidates with leadership or strategic responsibilities

Experience Requirements:

Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Industrial or commercial process water experience required
Clean driving record
10+ years of technical work experience with 3 years of industry specific experience
Combined with 3 years of leadership/management experience

Skill Requirements:

Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Proactively drives strategy and task execution with high levels of autonomy
Strong collaboration with other disciplines
Advanced execution and organization skills
Develops multiple large teams
Leadership, scope of responsibility for large sized teams; regional or across NAM
Proficient understanding of business acumen
Advanced understanding of financial principals
Excellent communication skills
Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
Advanced understanding of business reporting and delivering insights from those reports
Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Team Management:

Lead and manage a team, providing guidance, feedback, and support.
Set goals and KPIs for team members and monitor performance.
Foster a positive and collaborative work environment.
Develop and implement training programs to keep team members updated on trends and strategies.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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