Job Title: General Manager – Sales & Operations
Company: Performance Haus – Edmonton, AB (On-site)
Position Overview
We are seeking an experienced General Manager – Sales & Operations to lead our sales strategy, operational performance, customer experience, and team development. This role is ideal for a leader with a strong background in building materials, construction products, or distribution, who understands the needs of builders and trades and can drive growth in a technical, fast‑moving industry.
The successful candidate is both strategic and hands‑on — capable of strengthening customer relationships, optimizing operations, and guiding a high‑performance team within a growing company focused on advancing high‑performance construction.
About Performance Haus
Performance Haus partners with builders, contractors, architects, and homeowners to deliver high‑performance building products and building‑science‑driven solutions that improve durability, comfort, and energy efficiency.
We bridge the gap between innovative construction materials and practical field application, offering technical guidance, hands‑on support, and product expertise that help construction professionals build better, healthier, and more efficient homes and buildings.
Our team combines trusted building envelope systems, ventilation and air-sealing solutions, and building science knowledge to support projects from design through installation — ensuring customers have both the right products and the confidence to use them effectively.
Role Overview
We are seeking an experienced General Manager – Sales & Operations to lead our sales strategy, operational performance, customer experience, and team development. This role is ideal for a leader with a strong background in building materials, construction products, or distribution, who understands the needs of builders and trades and can drive growth in a technical, fast‑moving industry.
The successful candidate is both strategic and hands‑on — capable of strengthening customer relationships, optimizing operations, and guiding a high‑performance team within a growing company focused on advancing high‑performance construction.
Key Responsibilities
Sales Leadership & Growth
- Lead and develop a sales function focused on results and customer success
- Build and manage effective sales processes including forecasting, pipeline management, and strategic account planning
- Drive new business opportunities with builders, developers, and trade partners
- Support key accounts and participate directly in major sales opportunities and technical discussions
- Track, measure, and expand sales with existing customers
Operational Excellence
- Ensure seamless coordination of logistics, warehousing (2 locations), and fulfillment
- Improve processes that enhance customer satisfaction and operational efficiency
- Partner with internal teams to deliver reliable product delivery and service
Team Leadership
- Foster a culture of accountability, collaboration, and continuous improvement
- Provide coaching and mentorship to team members to unlock their full potential
- Lead weekly operational planning and sales meetings with clarity and purpose
Customer Experience
- Champion a customer-first mindset across all touchpoints
- Ensure Performance Haus delivers consistent value and expert guidance in every interaction
- Promote and enhance the company’s reputation for technical expertise and trusted solutions
Strategic Execution
- Collaborate with ownership to shape longer-term strategic direction
- Monitor key performance indicators and adjust plans to achieve business objectives
- Balance execution with innovation and improvement in both sales and operations
What Success Looks Like
In this role, success means:
- Measurable growth in sales performance and customer engagement
- Strong team alignment, accountability, and collaboration
- Operational improvements that support scalable growth building upon existing ERP
- A culture of empowerment where team members feel supported, confident, and driven to deliver value
Ideal Candidate Profile
You bring:
- Proven leadership experience in sales, operations, or general management
- Experience in building materials, construction products, distribution, or manufacturing (strongly preferred)
- A track record of leading teams and driving measurable business growth
- Strong commercial acumen with the ability to balance customer needs, sales priorities, and operational execution
- Excellent communication, planning, and performance management skills
- Comfort with both strategic thinking and tactical execution
- A positive, solutions-oriented leadership style
Why Join Performance Haus?
- Join a mission-driven company focused on high-performance building science
- Lead with autonomy and influence the direction and success of the business
- Work with passionate colleagues and collaborative partners
- Be part of an organization that values expertise, integrity, and customer-centric solutions
How to Apply
Interested candidates should submit their resume and a brief cover letter outlining relevant experience and why this opportunity is a great fit.
Send your application to: [email protected]
Subject Line: General Manager – Sales & Operations Application
Job Types: Full-time, Permanent
Pay: $100,000.00-$120,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Sales: 5 years (required)
- Management: 5 years (required)
- Construction / Trades: 3 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Willingness to travel:
Work Location: In person
