Engineer Bc Manager, rssom systems Jobs – 107 Openings This Week

Field Support Manager (Medical Devices)
Nevian —Canada
- $100,000–$130,000 a year
- Overtime
- Management
- Bachelor's
- Continuous improvement
- Mileage reimbursement
- Disability insurance
Quick apply
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- $123,026 a year
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Construction Management Field Manager
Metrolinx —Canada
- $110,854 a year
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Manager, People (Bilingual)
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5d
F&B Operations Supervisor
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
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Senior Client Change Management Lead
Metrolinx —Canada
- $93,798 a year
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- Microsoft Powerpoint
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Pharmacist/Pharmacy Manager (Relocate to Prince Edward Island)
Murphy's Pharmacies —Canada
- Weekends as needed
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- Doctoral degree
- Disability insurance
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Quick apply
Pharmacist/Pharmacy Manager (Relocate to Newfoundland)
Green's Drug Mart —Canada
- Full-time
- Medication administration
- Doctoral degree
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- Relocation assistance
Quick apply
Senior Manager, SOGR Delivery
Metrolinx —Canada
- $140,764 a year
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- PMP
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7d
Manager, Project Delivery
Metrolinx —Canada
- $123,026 a year
- Weekends as needed
- PMP
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Manager, Clinic Operations & Strategic Initiatives
BioScript Solutions —Canada
- Remote
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- English
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17h
Pharmacist/Pharmacy Manager (Relocate to New Brunswick)
Kennebecasis Drugs —Canada
- Full-time
- Management
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- Doctoral degree
- Store discount
- Disability insurance
Quick apply
Project Manager, Capital Projects
Metrolinx —Canada
- $93,798 a year
- Weekends as needed
- PMP
- Engineering
- Administrative experience
Senior Manager, Utilities
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
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6d
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$70,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Leadership
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- Paid time off
16h
Project Manager - Lakeshore West Project Delivery
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
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4d

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Field Support Manager (Medical Devices)

Nevian
Canada

Quick apply

Job details

Permanent | Full-time
$100,000–$130,000 a year

Qualifications

French
Management
Bachelor's
Continuous improvement
Leadership
Driving Licence

Full job description

Job Overview

We are seeking an experienced Field Support Manager for our client, a global Medical Devices (Diagnostics) company. In this position you will be managing and supporting a team of Field Service Engineers across Canada who will be troubleshooting, installing and handling preventative maintenance for clients (hospitals & laboratories). Salary based on experience: 100K - 130K, full benefits, car or car allowance, company Credit Card for expenses, overtime paid after 40 hours, RRSP's and company match up to 6% of input. Ideally must be based in Ontario or Quebec, not too far from airport. Must be able to travel to US HQ in New Jersey and have valid drivers license & passport.

Responsibilities

Team Leadership & Mentorship: Provide close guidance, coaching, and development to direct reports through both in-person and remote interactions to enhance performance and professional growth.
Customer Satisfaction & Service Excellence: Ensure a customer-centric approach by monitoring the timely and appropriate closure of curative service calls and maintaining high levels of communication with both customers and internal teams.
Manages day-to-day activities of the FSE group to include: prioritizing, scheduling, special projects, etc. Drive departmental KPIs and Goals to include PM, TB and Installation completion.
Continuous Improvement & Efficiency: Identify opportunities for process enhancements and implement solutions to drive operational efficiency and service excellence.
Training & Development: Support ongoing training initiatives to ensure Field Service Engineers remain proficient in troubleshooting, new technologies, and company protocols.
Escalation Management: Oversee and manage the escalation process for advanced troubleshooting, ensuring swift and effective resolutions while maintaining clear communication with both the customer and internal teams.
Cross-Functional Collaboration: Work closely with Quality, Hotline, Sales, Technical Support, and Marketing departments to ensure service excellence, knowledge sharing, and continuous improvement in customer support strategies.
Data Analysis & Actionable Insights: Regularly review service data to identify trends, root causes, and opportunities for improvement, implementing strategic actions to enhance efficiency and performance.
Completes, maintains, monitors, and processes all Regional required paperwork and records to comply with SOPs, including CAPA, IMS, QE, ISO, and other quality and compliance procedures within required deadlines. Ensure direct reports maintain100% compliance to all SOPs and policies.
Financial performance: Owns revenue and expense performance and budget control for assigned Region
On site support including VIP presentations, Business Reviews, Trade Shows, Escalations and FSE field visits
Ensure staff is trained and focused to drive customer satisfaction. Plan strategies to drive customer satisfaction at a Regional level.
Maintain positive morale within Regional team.
Other projects and tasks as assigned by Senior Management

Qualifications

Bachelor’s degree in a related field required.
5+ years direct customer interface with 3 years management experience required
Current driver’s license and passport required.
Fluency in French is an asset.
Up to 80% overnight travel may be required. Travel may occur with short notice. Ability to travel by common air carrier or rental car as needed. International travel is required including periodic travel to the Corporate Office in NJ (US)

Job Types: Full-time, Permanent

Pay: $100,000.00-$130,000.00 per year

Benefits:

Company car
Dental care
Disability insurance
Extended health care
Mileage reimbursement
On-site parking
Paid time off
RRSP match
Vision care

Education:

Bachelor's Degree (preferred)

Experience:

Field Service Engineer in Medical Devices/ Diagnostics: 5 years (required)
manager: 3 years (required)

Location:

Canada (required)

Work Location: On the road

Quick apply

Refine Your Search

manager, rssom systems jobs in engineer bc

Field Support Manager (Medical Devices)

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Customer Success Manager (North America)

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Project Manager - Lakeshore West Project Delivery

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