Hardware/desktop support analyst Jobs

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
information technology (IT) support technician
Roca Networks Inc. —Markham, ON
- $35–$37 an hour
- Overtime
- English
- Bachelor's
- Computer networking
14d
Revenue Operations Analyst
New Standard Partners LLC —Calgary, AB
- $84,928–$127,392 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Quick apply
14d
Specialist Data Systems
BHP —Toronto, ON
- $99,000–$124,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Relocation assistance
- Dental care
1d
Revenue Operations Analyst
CoolIT Systems —Calgary, AB
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Senior Technical Publication Analyst
Thales —Dartmouth, NS
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Scripting
- Designated paid holidays
- Disability insurance
Manager - Structures Engineering & Thermal Analysis
MacDonald Dettwiler and Associates Inc. —Brampton, ON
- $120,000–$150,000 a year
- Hybrid work
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
Manager - Structures Engineering & Thermal Analysis
MDA —Brampton, ON
- $120,000–$150,000 a year
- Full-time
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
Service Desk Analyst
Vena Solutions —Canada
- $59,500–$80,500 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Windows
- Dental care
- Employee assistance program
Quick apply
12d
IT Support Analyst- 3 Month Contract
Implats Group —Canada
- Contract
- Hybrid work
- Computer Science
- Engineering
- Windows

Related jobs to explore

Based on your search for hardware/desktop support analyst

OPEN TO PUBLIC-Records Management Analyst
Kwanlin Dün First Nation —Whitehorse, YT
Hands on processing and planning of records classification, storage, imaging, collaboration disposition and archival selection is a major element of this role…
$61,315.80–$102,011.00 a year
Quick apply
9d
Senior Solutions Consultant
TORQ IT Limited —Charlottetown, PE
_Platform Configuration:_ Configure Pimcore (data classes, fields, layouts, perspectives, workflows, permissions) and adjacent platforms to meet client needs —…
$90,000–$125,000 a year
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

information technology (IT) support technician
Roca Networks Inc. —Markham, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Do you have experience working in this field?
$35–$37 an hour
14d

I want to receive the latest job alerts for hardware/desktop support analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hardware/desktop support analyst jobs near

Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

Service Desk Analyst, Night Shift.

information technology (IT) support technician

Revenue Operations Analyst

Specialist Data Systems

Revenue Operations Analyst

Senior Technical Publication Analyst

Manager - Structures Engineering & Thermal Analysis

Manager - Structures Engineering & Thermal Analysis

Service Desk Analyst

IT Support Analyst- 3 Month Contract

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for hardware/desktop support analyst

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected