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Desktop Support Analyst

Robert Half -
Victoria, BC

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Job details

Temporary | Contract
$23.75–$27.50 an hour
18 hours ago

Qualifications

French
Computer networking
SharePoint
Communication skills
Active Directory

Full job description

Overview:
We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup.

Provide onsite desktop and end-user support across multiple business entities
Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)
Configure, deploy, and maintain desktops, laptops, and peripherals
Troubleshoot hardware, software, and connectivity issues
Handle and prioritize tickets through the Freshservice ticketing system
Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)
Manage users and access within Active Directory
Assist with network-related troubleshooting (Cisco Meraki environment)
Maintain documentation and ensure best practices are followed across all entities

Qualifications:
5–7 years of experience in desktop/end-user support
Strong experience with Microsoft 365 and Active Directory
Familiarity with ticketing systems (Freshservice preferred)
Experience supporting network environments (Cisco Meraki is an asset)
Proven ability to manage multiple priorities across different business units
Strong communication skills and a customer-service mindset
Comfortable working fully onsite in a hands-on support role

Nice to Have:
Exposure to multi-entity or managed services environments
Experience supporting small to mid-sized businesses across different industries

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Desktop Support Analyst

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