Hardware/desktop support analyst Jobs

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Site IT Infrastructure Specialist
Eaton —Toronto, ON
- $82,000–$102,000 a year
- On call
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
IT Systems Analyst II
VC3 —Vancouver, BC
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Paid time off
- Employee assistance program
Quick apply
Digital Workspace Analyst
Precision Drilling Corporation —Calgary, AB
- Computer Science
- Analysis skills
- Bachelor's
- Paid time off
IT Project Manager
Linamar Corporation —Guelph, ON
- $100,000–$150,000 a year
- Full-time
- Oracle
- Computer Science
- PMP
- Dental care
- Vision care
Quick apply
Revenue Operations Analyst
New Standard Partners LLC —Calgary, AB
- $84,928–$127,392 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Quick apply
14d
IT - Summer Student (Applications)
Burgundy Diamond Mines —Calgary, AB
- Monday to Friday
- Computer Science
- Databases
- Analysis skills
Specialist Data Systems
BHP —Toronto, ON
- $99,000–$124,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Relocation assistance
- Dental care
1d
Revenue Operations Analyst
CoolIT Systems —Calgary, AB
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Senior Technical Publication Analyst
Thales —Dartmouth, NS
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Scripting
- Designated paid holidays
- Disability insurance
Manager - Structures Engineering & Thermal Analysis
MacDonald Dettwiler and Associates Inc. —Brampton, ON
- $120,000–$150,000 a year
- Hybrid work
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
Manager - Structures Engineering & Thermal Analysis
MDA —Brampton, ON
- $120,000–$150,000 a year
- Full-time
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
IT Support Analyst- 3 Month Contract
Implats Group —Canada
- Contract
- Hybrid work
- Computer Science
- Engineering
- Windows

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Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

Service Desk Analyst, Night Shift.

Bilingual Service Desk Analyst

Systems Administrator

Site IT Infrastructure Specialist

Systems Administrator

IT Systems Analyst II

Digital Workspace Analyst

IT Project Manager

Revenue Operations Analyst

IT - Summer Student (Applications)

Specialist Data Systems

Revenue Operations Analyst

Senior Technical Publication Analyst

Manager - Structures Engineering & Thermal Analysis

Manager - Structures Engineering & Thermal Analysis

IT Support Analyst- 3 Month Contract

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