Hardware/desktop support analyst Jobs

End User Support Analyst
Graymont —Brossard, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
Deskside Support Analyst (Onsite)
Compugen Inc —Regina, SK
- $50,000–$65,000 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer Science
- Windows
Technical Support Analyst II
UFA Co-operative Ltd. —Calgary, AB
- Full-time
- Computer Science
- Windows
- Microsoft Office
4h
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Site IT Infrastructure Specialist
Eaton —Toronto, ON
- $82,000–$102,000 a year
- On call
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
IT Project Manager
Linamar Corporation —Guelph, ON
- $100,000–$150,000 a year
- Full-time
- Oracle
- Computer Science
- PMP
- Dental care
- Vision care
Quick apply
Revenue Operations Analyst
New Standard Partners LLC —Calgary, AB
- $84,928–$127,392 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Quick apply
IT - Summer Student (Applications)
Burgundy Diamond Mines —Calgary, AB
- Monday to Friday
- Computer Science
- Databases
- Analysis skills
Specialist Data Systems
BHP —Toronto, ON
- $99,000–$124,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Relocation assistance
- Dental care
2d
Revenue Operations Analyst
CoolIT Systems —Calgary, AB
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Senior Technical Publication Analyst
Thales —Dartmouth, NS
- Full-time
- Hybrid work
- Microsoft Excel
- Travel
- Scripting
- Designated paid holidays
- Disability insurance
Manager - Structures Engineering & Thermal Analysis
MacDonald Dettwiler and Associates Inc. —Brampton, ON
- $120,000–$150,000 a year
- Hybrid work
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
Manager - Structures Engineering & Thermal Analysis
MDA —Brampton, ON
- $120,000–$150,000 a year
- Full-time
- Engineering
- Supervising experience
- Bachelor's
- Disability insurance
- Dental care
IT Support Analyst- 3 Month Contract
Implats Group —Canada
- Contract
- Hybrid work
- Computer Science
- Engineering
- Windows

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Deskside Support Analyst (Onsite)
Compugen Inc —Regina, SK
Technical Diploma or University degree in Computer Science or a related field. A+ Certification required; ITIL v3/v4 certification preferred.
$50,000–$65,000 a year
Deskside Support Analyst-Onsite
Compugen Inc —Calgary, AB
Technical Diploma or University degree in Computer Science or a related field. A+ Certification required; ITIL v3/v4 certification preferred.
$50,000–$65,000 a year

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End User Support Analyst

Graymont -
Brossard, QC

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Job details

Permanent | Full-time

Qualifications

Bilingual
French
Computer Science
iOS
Post-secondary education
English
Windows
Distributed systems
ServiceNow
Adobe Acrobat
Active Directory
Intune
Information Technology

Full job description

End User Support Analyst

Full-Time, Permanent

Brossard, QC - Hybrid

Graymont is seeking an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. As an intermediate support analyst with a proven record of success, you will support end users in a primarily Microsoft Windows based environment, contributing to the stability and efficiency of both centralized and distributed systems. You will collaborate with global team members to ensure technical issues are resolved quickly and efficiently, providing courteous assistance to users both locally and across the organization.

This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.

Responsibilities

Configure, deploy, and support desktops, laptops and peripherals including network printers.
Provide end‑user support for a variety of software, including Microsoft 365 applications, Adobe Acrobat, and other business applications.
Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
Utilize ticketing system (ServiceNow) log, track and resolve incidents and service requests according to defined service levels.
Meet required response, service, and resolution times with consistency.
Produce and maintain clear end‑user and internal IS Support documentation, including procedures, how‑to guides, and knowledge base articles.
Develop a working understanding of the organization’s IT architecture, hardware standards and software.
Manage and support mobile devices (iOS), including device enrollment, configuration, compliance, troubleshooting, and lifecycle activities using enterprise mobility management tools (e.g., Microsoft Intune)

Qualifications

Education: Post‑secondary degree or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or Technical Support, or an equivalent combination of education and hands‑on experience in an end‑user support environment.
Professional Experience: Minimum five (5) years of experience in a multi-faceted end-user or desktop support role within an enterprise environment.
Technology Requirements: Strong knowledge of Microsoft Windows operating systems.
Solid experience with Microsoft 365 administration and user support (including Teams and Exchange Online).
Working knowledge of Active Directory user and device management.
Experience with endpoint protection and virus-control solutions.
Demonstrated ability to perform hardware and software diagnostics.
Experience using ticketing systems such as ServiceNow.
Additional Asset: Experience supporting mobile device management (MDM) solutions and corporate mobility environments.
Travel Component: Up to 25% travel
Language Requirement: Bilingualism required (French and English)

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You enjoy diagnosing technical issues, analyzing root causes, and implementing practical solutions within established standards.
Collaborative / Teamwork: You thrive in a global, multi-disciplinary environment and work effectively with teammates to resolve issues and improve service delivery.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

End User Support Analyst

Deskside Support Analyst (Onsite)

Technical Support Analyst II

Systems Administrator

Site IT Infrastructure Specialist

Bilingual Service Desk Analyst

IT Project Manager

Revenue Operations Analyst

IT - Summer Student (Applications)

Specialist Data Systems

Revenue Operations Analyst

Senior Technical Publication Analyst

Manager - Structures Engineering & Thermal Analysis

Manager - Structures Engineering & Thermal Analysis

IT Support Analyst- 3 Month Contract

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