Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- Our borderless, global framework, which enables seamless collaboration
The role
As a Product Owner , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +5 YEARS of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
Backlog Management & Prioritization
Own, manage, and continuously prioritize the retail team backlog (features, user stories, enhancements, defects, spikes), keeping items well-defined, detailed, and development-ready.
Break down retail and clienteling initiatives into clear, buildable user stories with dependencies and testable conditions.
Set priority based on business value, impact on Client Advisors and clients, and alignment with the retail roadmap and broader program goals — balancing stakeholder requests against team capacity through informed trade-offs.
Acceptance Criteria & Story Readiness
Define clear acceptance criteria and a definition of “done” for each story, ensuring the team understands what is needed for successful, quality store-facing functionality.
Confirm stories are marked ready for development, with story points and no unresolved gaps, blockers, or dependencies before commitment.
Stakeholder Communication
Act as the primary day-to-day contact between the retail/store business, the Product Manager, and the development team.
Gather requirements and feedback from store operations, retail and regional teams, and Client Advisor user groups; manage expectations on scope, delivery, and timing.
Plan stakeholder communication, sprint review visibility, and UAT whenever a change impacts store or regional teams.
Agile Ceremonies & Sprint Execution
Lead sprint planning: prepare and prioritize sprint scope, validate story readiness and capacity, and define or support the sprint goal.
Work closely with the team throughout each sprint to clarify requirements, unblock developers, answer delivery questions, and refine stories as needed.
Prepare and lead sprint reviews, demonstrating completed retail features to global and regional store stakeholders and capturing feedback and follow-ups.
Continuously refine and adjust the backlog based on team progress and stakeholder feedback.
Feature Acceptance, UAT & Release Validation
Review completed work against acceptance criteria and accept or reject stories based on delivered value and quality.
Coordinate UAT / business validation for high-impact store and clienteling changes — creating or supporting Jira X-Ray test cases, confirming the right validators, and tracking pass / fail / blocked status.
Perform smoke testing on staging and production to confirm releases have not broken key store or clienteling flows (complementing, not replacing, QA).
Support launch readiness and store rollout, including enablement, adoption, and change management for Client Advisors and store teams.
Roadmap Alignment & Demand Intake
Collaborate with the Product Manager / Strategy Lead so delivery aligns with the retail product vision and roadmap, and translate that vision into tactical execution at the feature and story level.
Support demand intake and PI Planning preparation: help shape new store/clienteling initiatives, clarify value and scope, identify impacted markets and dependencies, and prepare feature cards for technical review and estimation.
Must have qualifications
To be considered for this role, you must meet the following essential qualifications:
Proven experience as a Product Owner (or equivalent) delivering in an Agile / SAFe environment, ideally within an Agile Release Train.
Hands-on experience with retail / store technology — ideally a clienteling or store application such as Brilliance (or a comparable platform) and Salesforce (CRM / Sales / Service / Commerce Cloud).
Working knowledge of store operations, POS / retail systems, and Client Advisor workflows.
Familiarity with CRM and client-data concepts, and how client data powers clienteling and outreach.
Demonstrated ability to translate field and store business needs into clear, structured digital product requirements.
Comfort managing backlogs and delivery in Jira (including Jira X-Ray for test cases).
Nice to have qualifications
Prior experience in luxury retail, fashion, or premium brands.
SAFe certification (e.g., SAFe PO/PM) or equivalent Agile certification.
Experience with omnichannel or unified-commerce programs connecting online and offline experiences.
Experience supporting store rollouts and enablement across multiple markets or regions.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
The benefits
This is a full-time position based in Canada. The offered salary range is 80.000-130.000 CAD annually, depending on experience and location.
Valtech offers a comprehensive benefits package effective after three months of continuous service:
- A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
- Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
- A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
- A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
- Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
- Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
- We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
- ️ Beware of recruitment fraud: Only engage with official Valtech email addresses.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
