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General Manager

Harmony Jewellers
Grimsby, ON

Quick apply

Job details

21 hours ago

Qualifications

Luxury retail sales
Pricing
Sales
Purchasing
Business planning
Training & development
Leadership

Full job description

General Manager Role Overview & Success Profile

As Harmony Jewellers continues to grow, we are formalizing the role of General Manager to strengthen leadership, improve operational clarity, and support long-term business success.

This document outlines:

The scope and expectations of the General Manager role
Leadership structure within the company
Decision-making authority
What success looks like in this position

This role will be open to both internal and external candidates.

Position: General Manager

Role Overview

The General Manager is responsible for the overall leadership, performance, and execution of Harmony Jewellers across both locations. This role ensures alignment with our vision, mission, and values while driving sales growth, operational excellence, team development, and brand reputation.

The General Manager works closely with the President and Director of Operations to execute company strategy, deliver exceptional client experiences, and achieve business objectives.

Key Responsibilities

Leadership & Culture

Uphold and enforce all policies outlined in the Harmony Jewellers People Guide
Foster a positive, professional, and values-driven workplace culture
Clearly communicate expectations and ensure accountability across the team
Lead, mentor, and support department leaders

Sales Leadership & Client Experience

Help build, lead and execute business plans annually, with continued updates throughout the year.
Oversee daily operations across all departments
Ensure consistency, efficiency, and accountability in all processes
Review and analyze monthly sales and financial reports
Monitor profit margins and overall performance
Oversee payroll approvals, deposits, and accounts payable
Support cost control and expense management
Ensure security and loss prevention standards are upheld

Operations & Financial Oversight

Help build, lead and execute business plans annually, with continued updates throughout the year.
Oversee daily operations across all departments
Ensure consistency, efficiency, and accountability in all processes
Review and analyze monthly sales and financial reports
Monitor profit margins and overall performance
Oversee payroll approvals, deposits, and accounts payable
Support cost control and expense management
Ensure security and loss prevention standards are upheld

Buying & Inventory

Oversee buying strategies across departments
Collaborate with the President on estate jewellery buying and pricing
Oversee inventory processes and year-end reporting

People Management & Human Resources

Oversee hiring, onboarding, and termination processes
Support development of job descriptions and contracts
Conduct performance reviews for team leads
Work with HR on employee relations and conflict resolution
Manage external partners (HR, IT, bookkeeping)

Strategic Planning & Communication

Establish and monitor KPIs across departments
Lead management and marketing meetings
Conduct weekly priority meetings with leaders
Identify challenges and implement solutions
Support long-term business planning

Community & Networking

Represent Harmony Jewellers in the community
Lead networking initiatives (Chamber, DBDA, Young Professionals, etc.)

Leadership Structure

If the position is acquired internally, roles will be shifted to accommodate the change in leadership.

General Manager Success Profile

Core Competencies

Leads with clarity, accountability, and strong team management
Drives sales through coaching, performance management, and KPIs
Ensures operational excellence through organization and process improvement
Demonstrates strong financial awareness and business decision-making
Communicates effectively to maintain alignment across team and leadership
Delivers a high-level client experience and builds lasting relationships
Takes ownership, solves problems proactively, and follows through
Makes confident decisions while balancing strategy and execution
Demonstrates professionalism, emotional intelligence, and resilience
Maintains high standards and a results-driven mindset

Key Traits

Ownership mentality
Decisive and confident
Emotionally intelligent
Resilient under pressure
High standards
Adaptable

Experience

Required:

Leadership experience in retail or sales-driven environments
Proven ability to manage teams and hit targets

Preferred:

Strong knowledge of luxury jewellery, gemstones, and jewellery repairs.
Sales training and development experience
Avoids accountability or difficult conversations
Requires constant direction
Lacks organization or follow-through
Focuses on tasks instead of results
Struggles to balance leadership and execution
Lack of communication with Director of Operations and President.

What Will Not Work

Avoids accountability or difficult conversations
Requires constant direction
Lacks organization or follow-through
Focuses on tasks instead of results
Struggles to balance leadership and execution
Lack of communication with Director of Operations and President.

What This Means for Our Team

This role is being introduced to:

Strengthen leadership across both locations
Improve clarity, accountability, and performance
Support team growth and development
Position Harmony Jewellers for long-term success
The role will be posted internally and externally
A structured interview process will follow
Further details on how to apply will be shared with the team

Next Steps

Decision-Making Framework

1. Independent Authority (General Manager)

The GM is responsible for and empowered to manage:

Day-to-day operations
Staff scheduling and leadership on the floor
Sales execution and coaching
Customer service resolution
Implementation of systems and processes
Execution of approved marketing initiatives

2. Shared Decisions (GM + Director of Operations)

The following require alignment before action:

Hiring and terminations
Compensation adjustments
Sales targets and incentive programs
Marketing strategy and campaign direction
Changes to systems, processes, or tools

3. Approval Required (Ownership)

The following require approval from the President and/or Director of Operations:

Major financial decisions or unplanned expenses
Significant buying decisions or new vendors
Organizational structure changes
Strategic initiatives or business changes
Public relations or brand-sensitive matters

4. President Oversight

The President retains final authority over:

Financial performance and profitability
High-level buying decisions
Long-term business direction

5. Director of Operations Role

The Director of Operations:

Oversees execution across departments
Ensures accountability, systems, and team performance
Partners closely with the GM on leadership and decision-making

Quick apply

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