This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Position Summary:
WestJet is seeking a Senior Project Manager to join the Operations Control Centre (OCC), leading high-impact Disruption Management initiatives. This role is ideal for a driven professional who thrives in a fast-paced, complex operational environment and consistently delivers results while navigating operational challenges.
As a Senior Project Manager, you will lead complex, cross-functional projects that span business, operational, and technology domains. You will play a key role in advancing strategic initiatives that enhance disruption response capabilities, partnering across the organization to define clear objectives, align stakeholders, and ensure successful delivery.
You will be accountable for end-to-end project execution—ensuring initiatives are delivered on time, on budget, and on scope—while also driving measurable business outcomes. This includes building and leading high-performing, cross-functional teams and fostering a culture of accountability, collaboration, and continuous improvement.
Success in this role requires strong leadership without formal authority. You are highly skilled at influencing and aligning stakeholders at all levels, leveraging relationships to drive progress and remove barriers. You excel at problem-solving in ambiguous situations and are adept at facilitating constructive dialogue, resolving conflict, and achieving win-win outcomes with minimal escalation.
If you are energized by complexity, motivated by impact, and passionate about improving operational resilience, this role offers a unique opportunity to shape how WestJet manages disruption at scale.
Key deliverables include:
- Effectively collaborate with cross-functional, cross-organization teams to negotiate and integrate project plans, secure commitments on deliverables, and resolve blocking issues.
- Identify, track and manage project dependencies to ensure optimal utilization of resources, ongoing risk identification and timely benefits realization on the project level.
- Cultivate relationships to provide project leadership and communicate vision and strategy in a high matrix environment.
- Manage conflict in larger groups and quickly build strong relationships with team members and key stakeholders in a remote environment.
- Ensure organizational alignment and documentation on scope, schedule, quality benefits and define, implement and monitor appropriate controls to proactively deal with barriers to completion.
- Identify stakeholders and manage at varying levels within the organization, tailoring your style and approach to meet their needs.
- Actively engage with teams from business case development through project delivery to ensure project optimization and alignment with strategy.
- Communicate at various levels, from senior business stakeholders to subject matter experts (business and technology) in designing and developing solutions to meet business needs.
- Actively engage with business areas to ensure access to knowledgeable personnel and execution of project planning and organizational governance.
- Ensure your project establishes a baseline and delivers on the commitment and benefits and establishes metrics to proactively identify areas of risk and allow planning for mitigation.
Experience & qualifications:
- 10+ years of direct Project Management experience with increasing complexity.
- Highly motivated, passionate, persuasive, and capable of quickly establishing credibility in launching and managing projects to both aid in the airline’s recovery and enhance our guest’s experience.
- Bachelor’s degree in business, computer science or another relevant field. An equivalent combination of education, training and experience will be considered.
- Highly proficient in MS Project and O365 product suite.
- A background in heavily regulated and operational environments is preferred.
- PMP Certification is strongly preferred, but not required.
- Industry recognized certifications, specifically in Change Management (PROSCI) or Agile considered an asset.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
