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Software Support Engineer

Landmark Global -
Edmonton, AB

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Job details

Permanent | Full-time
$70,000–$75,000 a year
12 hours ago

Qualifications

CI/CD
Computer Science
CSS
Bootstrap
Web development
Relational databases
Logistics
Git
PHP
Bachelor's
Zendesk
JavaScript
Ruby
Linux
Apache
Jenkins
LAMP stack
Communication skills
Python
jQuery
MySQL

Full job description

Company Background

Landmark Global is the international division of bnode, Belgium’s national postal service. Bnode employs more than 20,000 people, handles 3.9 billion items per year and delivers to more than five million addresses every day.

For nearly two decades, Landmark Global, with its roots in Southern California, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes proprietary technology and trade consulting, which provides our clients the capability to sell to millions of customers worldwide.

Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed in-house on the foundations of our logistics expertise and client requests.

Summary

Our engineers are part of a growing team supporting a commercial web-based application used around the world facilitating shipping millions of packages a year. Our engineers work across our technology stack and throughout the full software product lifecycle including architecture and design, front and backend implementation and on-going support.

The support development team is dedicated to maintaining our flagship web-based platform and supporting its users. Team members will serve as the primary point of contact for investigating, troubleshooting, and resolving issues reported by users of our proprietary web-based software. When not directly engaged in user support, this team will focus on maintaining our large number of shipping carrier integrations in addition to system-wide quality assurance tasks such as writing tests, validating newly developed features, and improving internal tooling. Since the team is relatively new, this position is an opportunity to help shape processes, tooling, and engineering practices as the team continues to grow.

Job Description

Core responsibilities will include the following areas:

Work within a small and dedicated team as a support engineer
Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
Develop and maintain carrier integrations with 3rd party systems
Write unit and integration in our testing framework (Jenkins, PHPUnit)
Provide quality assurance for features being implemented by the Development team
Work on small feature improvements for our internal system as capacity allows
Additional duties, as assigned

Position Requirements

Requirements/Qualifications include:

Bachelor’s degree in Computer Science or equivalent work experience
1+ years of professional experience as a Web Developer / Software Engineer
Working knowledge of web development in PHP (preferred) or a similar scripting language (Ruby, Python, etc.)
Experience working with front-end web technologies (i.e. HTML, CSS, JavaScript, jQuery, Bootstrap, etc.) is a plus
Excellent communication skills, comfortable working directly with non-technical colleagues
A strong work ethic and self-motivated, with a desire to contribute and always be improving
Ability to manage multiple tasks, triage issues, and follow up with support requests to successful resolution

Nice To Have

Preferred qualifications include:

Experience with MySQL or another relational database system, and integrating it into a software system
Previous experience with Zendesk
Knowledge of the code reviews/approvals, CI/CD systems, and understanding of version control software like Git
Experience with the LAMP stack (Linux, Apache, MySQL, PHP)

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religious beliefs, colour, gender, gender identity, gender expression, physical and mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation and any other prohibited grounds recognized by applicable law.

Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need an accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of an application.

Pay: $70,000.00-$75,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Vision care
Work from home

Experience:

Software Engineer: 1 year (required)

Location:

Edmonton, AB (preferred)

Work Location: Remote

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