Engineer Bc Manager, rssom Jobs – 103 Openings This Week

Bilingual CSR Call Centre Team Leader
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
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2d
Pharmacist/Pharmacy Manager (Relocate to New Brunswick)
Kennebecasis Drugs —Canada
- Full-time
- Management
- Medication administration
- Doctoral degree
- Store discount
- Disability insurance
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Pharmacist/Pharmacy Manager (Relocate to Prince Edward Island)
Murphy's Pharmacies —Canada
- Weekends as needed
- Management
- Medication administration
- Doctoral degree
- Disability insurance
- Relocation assistance
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Pharmacist/Pharmacy Manager (Relocate to Newfoundland)
Green's Drug Mart —Canada
- Full-time
- Medication administration
- Doctoral degree
- Master's degree
- Disability insurance
- Relocation assistance
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Bilingual CSR Call Centre Team Leader

Beyond Bilingual Inc.
Canada

Quick apply

Job details

Full-time
$200–$700 a month
2 days ago

Qualifications

Bilingual
French
Management
Customer service
Salesforce
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Bilingual Customer Service Supervisor (French/English)

Location

Remote – Candidates may be located anywhere in Canada

Salary $55,000

Monthly Performance Bonus: Approximately $200–$700/month

Permanent | Leadership Opportunity | Fully Remote

Our client is a fast-growing and people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence. They are passionate about building an inclusive workplace where employees feel empowered, supported, and valued.

This is an exciting opportunity for an experienced customer service leader to join a dynamic organization that promotes growth, teamwork, accountability, and continuous improvement.

Why Join This Organization?

Fully remote position with the flexibility to work
Strong opportunity for career growth into a management position
Opportunity to lead and develop Customer Service Representatives and Team Leads
Collaborative and supportive leadership environment
Fast-paced and engaging contact centre operation
Inclusive workplace culture focused on employee development
Exposure to a variety of customer service, operational, and leadership initiatives

The company's culture is centered around:

Collaboration and teamwork
Integrity and transparency
Leadership and accountability
Innovation and creativity
Employee engagement and development
Diversity, inclusion, and community impact
Creating a positive and enjoyable workplace

Position Overview

Our client is seeking a motivated and experienced Bilingual Customer Service Supervisor to oversee a team within a multi-channel Contact Centre environment.

Reporting to the Customer Service Manager, the successful candidate will lead a team of Customer Service Representatives and Team Leads while ensuring service excellence, employee engagement, operational efficiency, and customer satisfaction.

This position is ideal for someone currently working as a Customer Service Supervisor, Team Lead, or Senior Customer Service Representative who is looking to further develop their leadership career within a growing organization.

The successful candidate will have two Team Leaders reporting directly to them and will play a key role in coaching, mentoring, and developing a high-performing customer service team.

Key Responsibilities

Lead, coach, mentor, and develop Customer Service Representatives and Team Leads
Foster a positive and engaging team environment focused on service excellence
Manage customer escalations and support issue resolution
Monitor team performance, including KPIs, QA scores, schedule adherence, and productivity metrics
Conduct coaching sessions, training, performance reviews, and ongoing development initiatives
Collaborate with Quality Assurance, Workforce Planning, and Management teams to improve service delivery
Identify opportunities for process improvements and operational efficiencies
Communicate program, policy, and procedural updates to team members
Support workforce scheduling, coverage planning, and payroll tracking activities
Assist with back-office operations, ticket management, and special projects as required
Participate in on-call responsibilities as assigned

Qualifications

Minimum 1 year of experience in a Customer Service Supervisor, Team Lead, or similar leadership role
Minimum 2 years of customer service experience within a fast-paced environment
Proven leadership, coaching, and employee development skills
Strong conflict-resolution and customer escalation management experience
Excellent communication and interpersonal skills
Strong organizational, analytical, and problem-solving abilities
Ability to manage multiple priorities and adapt to changing business needs
Advanced proficiency with Microsoft Office Suite
Experience with Five9, Verint, and/or Salesforce is considered an asset
Fully bilingual in English and French (spoken and written)
Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required
Comfortable working remotely in a high-volume contact centre environment

Ideal Candidate Profile

Passionate about coaching and developing people
Customer-focused with a commitment to service excellence
Strong communicator with the ability to motivate and influence others
Comfortable working in a fast-paced, performance-driven environment
Detail-oriented, organized, and proactive
Seeking long-term career growth within customer service leadership
Seniority LevelAssociate
Industry
Outsourcing and Offshoring Consulting
Information Services
Telephone Call Centers
Employment TypeFull-time
Job Functions
Customer Service
Management
Skills

Work Location: Remote

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manager, rssom jobs in engineer bc

Bilingual CSR Call Centre Team Leader

Pharmacist/Pharmacy Manager (Relocate to New Brunswick)

Pharmacist/Pharmacy Manager (Relocate to Prince Edward Island)

Pharmacist/Pharmacy Manager (Relocate to Newfoundland)

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