Calgary Ab Technical support Jobs – 106 Openings This Week

Bilingual Tier 2 Helpdesk (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Bilingual
- English
- Communication skills
Quick apply
3h
Network Administrator (Cisco)
Finney-Taylor Consulting Group —Canada
- Contract
- Azure
- Computer networking
12d

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Information Systems Technician
Canadian Armed Forces —Alberta
New pay increases: earn more from the start. Be a Canadian citizen or permanent resident living in Canada; _For the Primary Reserve, you may be 16 years old (…
$4,337–$6,413 a month
Software Engineer, SOC Automation
ATCO Ltd. - Common Groups —Calgary, AB
As a subject matter expert in detection engineering and automation, you will connect threat intelligence to real-time operations by developing high-fidelity…
3d

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Bilingual POS Technical Support
Beyond Bilingual Inc. —Ontario
As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English…
Up to $47,250 a year
Quick apply
13d
User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. ' *Provide technical support to users via help desk channels,…
$36–$37 an hour
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18h

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Bilingual Tier 2 Helpdesk (AB)

Connex Telecommunications Inc. -
Alberta

Quick apply

Job details

Full-time
$19.50 an hour
3 hours ago

Qualifications

Bilingual
French
English
MacOS
SaaS
Communication skills

Full job description

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Technical Support
In this role, you will investigate technical problems, diagnose software and hardware issues, and guide both residential and business customers through clear and effective resolutions. Support is provided through phone, chat, and tickets, with a focus on professionalism, accurate documentation, and excellent customer service.
As a Bilingual Technical Support Representative supporting multiple campaigns

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50

Main Duties and Responsibilities:

Monitor Zendesk, our ticketing system for new requests, chats, and follow-ups.
Respond to customer inquiries within established service level timeframes in both English and French.
Troubleshoot software and hardware issues for Windows and Mac environments.
Provide break/fix and remote support, including installation, configuration, and connectivity troubleshooting.
Assist with SaaS administration including Microsoft 365, Google Workspace, and similar platforms.
Escalate complex issues to vendors when required (Microsoft, Google, etc.).
Document all cases accurately in line with service delivery standards.
Assist with license adjustments, order entries, and discount applications as needed.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, and calls efficiently while maintaining quality and accuracy.

The Ideal Candidate Will Have:

Fluency in both Canadian English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills for desktop, network, and SaaS environments.
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
Flexibility to work rotating shifts, including evenings, overnights, weekends, and holidays.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

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