Job Description
Business Data Analyst – Business Operations
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer and dealer experiences in a collaborative and innovative environment. TFS is a key part of the Toyota family, a global company known for its technological leadership, high quality products, continuous improvement, and environmental responsibility.
TFS currently has an exciting permanent opportunity as a Business Data Analyst – Business Operations in the Business Analytics Department. The position reports to the Business Analytics Supervisor and is based in our Markham Head Office.
In this role, you will provide dedicated analytics support to our Business Operations division, focusing on data-driven insights that improve operational efficiency, process effectiveness, and service delivery. The successful candidate will work closely with Business Operations leaders and teams to track key operational performance indicators and identify opportunities for improvement in areas such as process turnaround times, productivity, and customer service quality. This role will collaborate with other Business Analytics team members and the Senior Data and Insights Analyst to deliver timely insights and advanced reporting solutions and ensure alignment with enterprise data standards and strategy.
What You’ll Be Doing:
- Operational Performance Analysis
- Analyze internal business operations data such as process cycle times, service level metrics, error rates, and productivity measures to identify bottlenecks, inefficiencies, and opportunities for improvement.
- Provide insights that help optimize operational processes, enhance customer service delivery, and improve overall efficiency across departments.
- KPI Monitoring & Reporting
- Develop, maintain, and continuously improve Tableau dashboards and operational reports that track key Business Operations KPIs (e.g., loan/lease processing turnaround times, daily transaction volumes, customer support response times, and quality control metrics).
- Ensure that operations managers have clear, up-to-date visibility into performance, against targets, and proactively flag emerging trends or issues (such as backlogs or processing delays) for prompt action.
- Process Improvement Support
- Work with the Business Operations/Operational Excellence teams on process-improvement initiatives and projects. For example, when a new system or workflow is implemented, measure pre- and post-implementation performance to quantify benefits (e.g., reduction in processing time or errors).
- Conduct root-cause analyses of operational problems and provide data-driven recommendations for solutions (such as process changes, additional training, or resource adjustments).
- Serve as the go-to analytics resource for the Business Operations team.
- Respond promptly to ad-hoc requests for data or analysis (e.g., providing analysis on delinquency ratio increase).
- Deliver timely, well-explained insights to support business decisions.
- Cross-Functional Analytics
- Collaborate with the central Business Analytics team and other functions as needed.
- Work under the mentorship of the Senior Data & Insights Analyst to incorporate advanced models or new data sources for complex analyses (for example, feeding Business Operational requirements into enterprise predictive models for fraud or credit loss analysis).
- Ensure that all analyses and metrics for Business Operations are consistent with enterprise-wide standards.
- Training & Data Enablement
- Act as a data champion within Business Operations.
- Help colleagues in Operations understand and utilize the available reports and data tools.
- Train team members to interpret metrics and leverage self-service analytics (e.g., basic Tableau functions or SQL queries) for their daily management needs.
- Promote a culture of continuous improvement and data-driven decision-making in Operational teams by making data accessible and understandable.
- Cross‑Functional Coverage & Business Continuity
- Provide backup analytical support and coverage for Sales & Marketing and other departments as needed, enabling consistent delivery of insights, operational reporting, and cross‑functional analytics support when required.
What You’ll Bring:
- Bachelor’s degree in Business, Operations Management, Data/Business Analytics, or a related field; strong foundation in quantitative analysis and process management preferred.
- 3-5 years of experience in data analysis, business intelligence, or operations analytics, with demonstrated support for operations or back‑office teams in process‑driven environments (e.g., financial services, automotive).
- Experience in the financial services or captive finance industry (especially automotive finance) is preferred.
- Proven experience analyzing process performance, productivity, service metrics, and operational KPIs, with familiarity in measuring and improving process‑oriented outcomes.
- Strong proficiency in SQL and experience working with large datasets in data warehouse environments (e.g., Snowflake or similar).
- Advanced Excel skills for analysis and ad‑hoc reporting.
- Hands‑on experience developing and managing reports and dashboards using BI tools such as Tableau (preferred), ensuring a reliable single source of truth for operational data.
- Solid understanding of operational metrics, SLAs, process mapping, and continuous improvement methodologies (PDCA, TPS, TBP); ability to identify trends, outliers, and root causes and translate findings into actionable recommendations.
- Excellent communication skills with experience working cross‑functionally (Marketing, Sales, Finance, Risk, IT, Credit), presenting insights clearly to both technical and non‑technical stakeholders in fast‑paced environments.
- Proactive, team‑oriented problem solver capable of managing multiple priorities, working independently when needed, and continuously learning new tools and analytical techniques.
What We’ll Bring:
- A work environment built on teamwork, flexibility, and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Competitive time off benefits
- Great company culture-Respect for people and continuous improvement is at our core
- Hybrid work environment (based on role requirements)
The anticipated annual base salary for this position is $74,500 - 94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
