kitchener on program analyst Jobs – 148 Openings This Week

Manager, Workforce Management
Equitable CA —Waterloo, ON
- $66,000–$99,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Occupational Health and Safety Regional Advisor
CarePartners —Waterloo, ON
- $70,000–$85,000 a year
- Full-time
- Remote
- Caregiving
- Microsoft Office
- Databases
- Employee assistance program
Customer Service Represeantative
Reliance Home Comfort —Cambridge, ON
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Supply and Transportation Administrator
Superior Propane —Cambridge, ON
- $45,000–$51,700 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Customer service
- Employee assistance program
Quick apply
Sr Actuarial Analyst
Co-operators General Insurance Company —Guelph, ON
- $69,660–$116,100 a year
- English
- Communication skills
- Disability insurance
- Dental care
Quick apply
Engineering Manager, Group Benefits Technology
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Azure
- DevOps
- Java
- Disability insurance
- Dental care
2d
Quality and Controls Specialist - Individual Insurance
Equitable CA —Waterloo, ON
- $60,000–$91,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Quality Control
- Contracts
Quick apply
9d
Cambridge, Ontario, Canada SENIOR FINANCIAL PLANNING ANALYST – Canada
LiftWerx —Cambridge, ON
- $90,000–$108,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Disability insurance
- Dental care
Registered Behaviour Analyst - Consultant
Barrantes & Associates Inc. —Guelph, ON
- $35–$50 an hour
- CPR Certification
- Master's degree
- First Aid Certification
Quick apply
12d
Senior Analyst - Business Tax
Deloitte —Kitchener, ON
- $68,000–$102,000 a year
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
Senior Financial Analyst, Corporate Taxation
Equitable CA —Waterloo, ON
- $81,000–$121,000 a year
- Full-time
- Hybrid work
- Finance
- Accounting
- Business
Quick apply
11d
Supervisor, Total Compensation
Waterloo Regional Police Service —Cambridge, ON
- $103,866–$122,195 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Senior Systems Developer
The Co-operators Group Limited —Guelph, ON
- $72,847–$121,411 a year
- Computer Science
- Salesforce
- DevOps
Quick apply
3d
Psychologist - 6273ML
Starling Community Services —Waterloo, ON
- $54.32–$65.07 an hour
- Hybrid work
- Doctoral degree
- Working with children
- Psychology
- Dental care
- Tuition reimbursement
Quick apply
Business Analyst - Business Technology Renewal ( API, Integration and Enterprise Applications)
Finney-Taylor Consulting Group —Canada
- Contract
- Computer Science
- PMP
- Bachelor's
2d
Financial Analyst - Relocate to Port Hardy, BC
K'awat'si Consulting and Management Services —Canada
- $70,000–$95,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Finance
- Wellness program
- Relocation assistance
Quick apply
Analyst, Program Delivery Controls
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Engineering
- Project management
11d

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Manager, Workforce Management

Equitable CA -
Waterloo, ON

Quick apply

Job details

Full-time
$66,000–$99,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Management
Microsoft Office
Analysis skills
Presentation skills
Communication skills
Negotiation

Full job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As Manager, Workforce Management, you’ll lead a team of analysts responsible for ensuring the right people, with the right skills, are in place to meet client demand across all interaction channels. Through data driven forecasting, scheduling, and real time service management, you’ll balance service levels, operational efficiency, and employee well being.
Working closely with Client Care Centre (CCC) leaders, you’ll translate evolving business needs into effective workforce strategies that support consistent service performance and a positive employee experience across Individual Insurance, Individual Wealth, and Group Benefits.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Develop and continuously enhance short, medium and long term forecasting and capacity planning models across all interaction channels) across all lines of business.
Identify optimal staffing levels and skill mixes to achieve service level objectives while balancing budget and operational constraints.
Analyze historical trends, seasonality, and business driven events to anticipate future demand and translate insights into actionable staffing strategies.
Monitor forecast accuracy, schedule effectiveness, and performance results, driving root cause analysis and continuous improvement initiatives.
Oversee end to end scheduling processes, ensuring schedules balance service requirements, employee availability, skill coverage, and workload sustainability.
Provide real time and intraday service management leadership, responding to demand fluctuations and emerging service risks through staffing adjustments and contingency strategies.
Lead, mentor, and develop a team of Workforce Management Analysts, fostering a high performance culture focused on accountability, collaboration, and continuous improvement.
Set clear performance expectations, conduct coaching and performance evaluations, and support career growth through development planning and targeted learning opportunities.
Lead recruitment and onboarding efforts, including interviewing, hiring decisions, and maintaining up to date job descriptions aligned to evolving business needs.
Translate complex operational data into clear, actionable insights and recommendations for CCC leadership, LOB partners, and frontline leaders.
Build strong partnerships with CCC leaders across all lines of business to align workforce strategies with business priorities, initiatives, and service expectations.
Collaborate with Technology and Operational Support teams to resolve system issues impacting service delivery and ensure uninterrupted operations

What you’ll bring:

5+ years of experience leading service driven Contact Centre teams, with a demonstrated ability to coach, mentor, and motivate high performing, cross functional teams.
5+ years of hands on experience in Contact Centre Workforce Management, including forecasting, capacity planning, and scheduling across multiple interaction channels (voice, email, chat).
Deep understanding of contact centre operations, WFM best practices, roles, and service level drivers.
Strong analytical skills with the ability to interpret complex data, identify trends, and translate insights into actionable recommendations.
Experience developing, communicating, and presenting forecast models, performance insights, and risk assessments clearly to leadership audiences.
Experience working with contact centre forecasting and WFM tools to support short and long term staffing strategies.
Hands on experience using Genesys Cloud for intraday management, scheduling, capacity planning, and performance reporting.
Strong leadership and people management skills, including performance management, staff development, succession planning, and retention strategies.
Proven experience recruiting, hiring, onboarding, and developing talent in a fast paced contact centre environment.
Highly service oriented mindset with the ability to thrive under pressure and manage competing priorities in a dynamic environment.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) with advanced analytical and presentation capabilities.
Strong decision making and problem solving abilities, including KPI development and performance measurement to drive continuous improvement.
Solid understanding of budget planning, financial constraints, and the relationship between staffing decisions and cost outcomes.
Excellent written and verbal communication skills with strong facilitation, negotiation, and stakeholder management abilities.
A collaborative approach with the ability to build strong relationships across teams and organizational levels.
Creative and strategic thinker who can quickly understand business objectives and develop practical workforce solutions that balance service, cost, and employee experience.

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected]. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Director, Client Care Centre Shared Services
Department: Client Care Centre Services
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.
#LI-Hybrid

Quick apply

Refine Your Search

program analyst jobs in kitchener on

Manager, Workforce Management

Occupational Health and Safety Regional Advisor

Customer Service Represeantative

Supply and Transportation Administrator

Sr Actuarial Analyst

Engineering Manager, Group Benefits Technology

Quality and Controls Specialist - Individual Insurance

Cambridge, Ontario, Canada SENIOR FINANCIAL PLANNING ANALYST – Canada

Registered Behaviour Analyst - Consultant

Senior Analyst - Business Tax

Senior Financial Analyst, Corporate Taxation

Supervisor, Total Compensation

Senior Systems Developer

Psychologist - 6273ML

Business Analyst - Business Technology Renewal ( API, Integration and Enterprise Applications)

Financial Analyst - Relocate to Port Hardy, BC

Analyst, Program Delivery Controls

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