You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
This is an 18 months contract position
This role is focused on modernization and transformation of Sun Life’ Recognition & Rewards ecosystem. It is accountable for leading future ‑ state design, modernization, systems readiness, and implementation to enable simpler programs, stronger governance, scalable processes, modern backend reporting systems, and steady state operation of recognition programs.
The scope of this position is intentionally forward‑looking and transformation‑oriented , with emphasis on design, enablement, and long‑term sustainability of recognition practices. The role operates in close partnership with existing recognition operations and stakeholders while concentrating on the design, enablement, implementation, and operation of the target‑state model within a 12–18 month horizon.
This role requires a highly resilient leader who is comfortable navigating ambiguity, change, and competing priorities while influencing across teams and levels.
What will you do?
1. Recognition Program Modernization
- Lead the redesign and evolution of advisor and field leader recognition practices to improve simplicity, clarity, scalability, and consistency.
- Identify legacy program structures, policies, and processes that create operational burden, risk, or poor customer experience, and design future‑state alternatives.
- Partner with Sales leadership to align recognition models with evolving business strategy and advisor segmentation.
- Develop clear program frameworks, design principles, and decision criteria to support long‑term sustainability.
2. Systems & Reporting Transformation Leadership
- Act as the business lead for recognition readiness related to backend reporting and systems transformation.
- Define future‑state business requirements, data definitions, and controls for recognition programs in partnership with Analytics, IT, Finance, and Risk.
- Translate recognition logic (qualification rules, calculations, and eligibility) into system‑ready, testable requirements.
- Ensure strong governance, reconciliations, and documentation are established to support system migration and reporting integrity.
3 . Process, Governance & Control Design
- Design future‑state governance models, process controls, and documentation standards to ensure audit readiness and regulatory compliance.
- Establish repeatable intake, prioritization, and decision‑making frameworks for recognition initiatives.
- Develop playbooks, reference materials, and operating artifacts that enable consistent application of future‑state recognition practices.
4. Change & Stakeholder Leadership
- Lead change management efforts related to recognition modernization and systems enablement.
- Engage and influence leaders, partners, and subject‑matter experts across Distribution, Analytics, Finance, Risk, Compliance, and IT.
- Communicate clearly on timelines, dependencies, trade‑offs, and risks associated with modernization initiatives.
5. Capability Building & Knowledge Enablement
- Build internal capability through documentation, standards, and knowledge transfer related to modernized recognition practices.
- Reduce reliance on undocumented legacy knowledge by creating clear, accessible future‑state artifacts.
- Support alignment across teams by clarifying principles, rules, and design intent for recognition programs.
What do you need to succeed?
- Direct involvement in business‑led systems, reporting, or data transformation initiatives.
- Experience operating in environments with legacy processes, technical debt, or complex stakeholder dependencies.
- Exceptional resilience, composure, and ownership in ambiguous and evolving environments.
- Strong program design, analytical, and problem‑solving skills.
- Ability to influence without direct authority across complex stakeholder groups.
- Comfort navigating competing priorities, imperfect information, and evolving business needs.
- Strong customer and leader orientation balanced with governance discipline.
- 6+ years in recognition, incentives, compensation, sales programs, or adjacent business operations.
What will be nice to have:
- Recognition and incentive program design principles.
- Data, reporting, controls, and audit readiness concepts.
- Advanced Excel and strong documentation / process design skills.
- Experience translating business rules into clear system requirements.
- University degree in Business, Finance, Economics, HR, or a related field.
What’s in it for you?
- We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Pension, stock and savings programs to help build and enhance your future financial security.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
80,000/80 000 - 128,000/128 000
Job Category:
Sales - Distribution Support
Posting End Date:
05/06/2026
