calgary ab technical support Jobs – 107 Openings This Week

Support Analyst II
403Tech —Calgary, AB
- $55,000–$60,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Customer service
- Microsoft Office
Quick apply
Support Centre Technician - Tier 2
DataDrill Communications Inc. —Calgary, AB
- 8 hour shift
- Hybrid work
- Windows
- AWS
- Analysis skills
2d
IT Service Desk Analyst-French Bilingual
Computer Upgrading Specialists —Calgary, AB
- $21–$24 an hour
- Temporary
- Hybrid work
- Bilingual
- Spanish
- English
Quick apply
2d
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
12d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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technical support jobs near calgary ab

Support Analyst II

403Tech
Calgary, AB

Quick apply

Job details

Full-time
$55,000–$60,000 a year

Qualifications

Computer Science
Customer service
Technical support
Microsoft Office
Databases
Bachelor's
College diploma
Active Directory

Full job description

Support Analyst II

Summary

As part of the IT team in Calgary, this individual is responsible for providing onsite support to one major client for 3 days a week in person. The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

Provide Tier 2 support to clients via email, support tickets and phone calls on a day to day basis.
User Setup and Maintenance in Active Directory and applications
Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
Provide input and create user documentation
Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation for training and end user procedures.
Knowledge of trends in technology relating to software applications.
Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

Good understanding of the organization’s goals and objectives.
Excellent written, oral, interpersonal, and presentational skills.
Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to present ideas in business-friendly and user-friendly language.
Highly self motivated and directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Other

May require off hours support
Requires a vehicle

Work Conditions

Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Additional pay:

Overtime pay

Benefits:

Extended health care

Schedule:

8 hour shift

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 3 years (required)
onsite: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

Application deadline: 2022-10-14
Expected start date: 2022-10-17

Quick apply

Refine Your Search

technical support jobs in calgary ab

Support Analyst II

Support Centre Technician - Tier 2

IT Service Desk Analyst-French Bilingual

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

Customer Service Representative - Automotive

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