Downsview On Computer technician Jobs – 152 Openings This Week

Contact Center AI Platform-Tech Lead
Definity Financial Corporation —Toronto, ON
- $108,700–$158,700 a year
- Full-time
- Hybrid work
- CRM software
- Computer Science
- Salesforce
- Tuition reimbursement
- Paid time off
User Support Technician
leno-tech —Markham, ON
- Engineering
- English
- Windows
Smart Home Security and Fiber Optic Installation Technician — NOC 22311
A1TEL —Mississauga, ON
- $70,000.00–$80,446.89 a year
- Full-time
- Sales
- Computer networking
- In-person
Quick apply
Senior Staff Software Engineer - International Card Tech - Full-stack
Capital One —Toronto, ON
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Tech Lead - Front End - Mississauga
Photon —Mississauga, ON
- Full-time
- Computer Science
- Engineering
- AWS
Sr BAS Technician
BGIS —Toronto, ON
- $41.65–$49.00 an hour
- Full-time
- Engineering
- HVAC
- Computer networking
Front End Engineer Tech Lead
illumin —Toronto, ON
- Full-time
- Computer Science
- Engineering
- English
Quick apply
PWA Tech Lead / Architect
Recutify Inc. —Toronto, ON
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Level 1 Support Technician
Hudson Technology Corp. —Toronto, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
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Contact Center AI Platform-Tech Lead

Definity Financial Corporation -
Toronto, ON

Apply Now

Job details

Full-time
$108,700–$158,700 a year

Qualifications

CRM software
Node.js
Computer Science
PCI
Salesforce
Information Systems
Java
Master's degree
Bachelor's
REST
APIs
GraphQL
Business requirements
Python

Full job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

The Contact Center AI Platform Technical Lead is a hands-on technical leader responsible for designing and delivering comprehensive solutions for various contact centers AI platforms at Definity.

This role will lead the solution delivery of CCaaS platform, Google AI applications that compliment contact center operations, and other supporting contact center platforms such as workforce management, and quality monitoring platforms. As a senior technical expert, you will provide hands-on guidance to the development team, set solution standards, and ensure that platform capabilities align with both business and technology strategies. In addition, the role will allow you to drive innovation by conducting proof of concepts (POCs) on new technologies.

What to Expect

Design and implement voice, chat and other digital contact center solutions.
Design and implement generative AI solution that bring automation and efficiencies to contact center
Plan, document, and support the configuration of contact center supporting solutions
Identify opportunities using CCaaS changes, Generative AI or automation to improve call center metrics, such as handle time, wait times, and containment.
Lead the integration design efforts for GenAI solutions for contact center.
Serve as a hands-on technical lead in designing and implementing complex contact center solutions.
Mentor and guide the development team, promoting a collaborative, hands-on technical culture.
Engage with various business and technology stakeholders to translate complex business requirements into scalable solutions.

What you Bring

Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years’ experience working with an enterprise level Contact Center as a platform such as Five9, Google Gemini Enterprise CX, Amazon Connect, or Genesys.
Experience with CTI integration with Salesforce or other commercially available CRM systems
Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform.
Experience in designing and building chatbot and/or voicebot leveraging generative AI cloud solutions such Google Dialogflow or Amazon Lex.
Strong understanding in ways to integrate PCI compliance in contact center use cases.
Strong proficiency in Java, Python and Node.js for backend service integration with CCaaS or AI applications.

Salary Range : $108,700-$158,700

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Apply Now

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computer technician jobs in downsview on

Contact Center AI Platform-Tech Lead

User Support Technician

Smart Home Security and Fiber Optic Installation Technician — NOC 22311

Senior Staff Software Engineer - International Card Tech - Full-stack

Tech Lead - Front End - Mississauga

Sr BAS Technician

Front End Engineer Tech Lead

PWA Tech Lead / Architect

Level 1 Support Technician

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