Location: Calgary, AB (Remote Work Opportunity but must live locally)
About Us
Are you a positive, organized, tech‑savvy problem‑solver who thrives in a fast‑moving environment?
Great West Radon stands as Calgary's premier Radon testing and mitigation company, distinguishing itself through an unwavering commitment to client satisfaction and service excellence. At the heart of our success is a simple yet profound principle: treating our clients with the utmost care and professionalism. As we continue to lead in our industry, we are seeking individuals who share this client-first mindset. Joining our team means being part of a culture that values not just technical expertise, but also the ability to make every client feel valued and protected. We're not just looking for an employee; we're seeking a growth minded team member who is ready to grow with us. With Great West Radon, you're not just starting a job; you're embracing a mission to enhance the well-being of our community, one client at a time.
The Role
We’re looking for a reliable, proactive, and detail‑oriented Operations Administrator to support our day‑to‑day operations. You’ll help maintain smooth workflows across multiple teams, keep our documentation and systems up to date, and support both internal and customer‑facing processes.
You’ll also play a key role in maintaining our WIX website, supporting integrations (including WIX → QuickBooks syncing), and helping troubleshoot small technical issues as they arise.
This role is remote‑friendly, with occasional in‑person collaboration in Calgary.
What You'll Do
Administrative Support
- Manage shared inboxes and route inquiries to the right team members
- Maintain calendars, schedule internal meetings, and coordinate availability
- Prepare and update internal documents, forms, and templates
- Support data entry, filing, and maintaining organized digital records
- Update Asana boards, Google Sheets, and internal trackers
Website & Systems Support (WIX + Integrations)
- Perform basic WIX website updates (content edits, product updates, announcements)
- Monitor and troubleshoot WIX → QuickBooks syncing issues
- Support WIX automations, forms, and app integrations
- Coordinate with vendors or support teams when deeper troubleshooting is required
- Maintain documentation for website‑related processes and integrations
- Assist with implementing new WIX features or workflow improvements
Administrative Coverage
- Provide backup coverage for Administrative Support Specialists during absences or high‑volume periods
- Assist with answering calls, booking appointments, and handling customer inquiries
- Maintain working knowledge of booking procedures and customer service workflows
Onboarding & HR Support
- Assist with new hire onboarding tasks (accounts, equipment checklists, welcome materials)
- Prepare onboarding documentation and ensure all required forms are completed
- Maintain onboarding SOPs and checklists
- Coordinate with managers to ensure new hires have what they need on day one
Inventory & Supplies Coordination
- Track inventory levels across locations
- Assist with ordering supplies, equipment, and materials
- Maintain vendor lists and pricing sheets
- Coordinate with warehouse or field teams to confirm stock levels
- Update inventory spreadsheets and ensure accuracy
Training & Compliance Support
- Set up internal training modules, checklists, and tracking sheets
- Monitor progress of mitigators and staff through required certifications
- Maintain accurate records of training completion and expiry dates
- Coordinate with managers to ensure compliance deadlines are met
Process & Documentation Support
- Update SOPs when processes change
- Flag outdated or unclear procedures
- Maintain organized documentation libraries
- Support small process‑improvement tasks
General Operations Support
- Assist with weekly and monthly reporting
- Support cross‑departmental administrative needs
- Help ensure smooth communication between teams
- Perform other administrative tasks as required
What Makes This Role Special
- You’ll help build the operational backbone of a company that saves lives
- You’ll have ownership, autonomy, and the ability to improve systems
- You’ll work with a supportive leadership team that values clarity and structure
- You’ll be part of a growing organization with national impact
- You’ll help create stability and scalability across the business
Who You Are
- A Growth Mindset: You may not have all the experience, but your attitude and willingness to learn speak volumes.
- Adaptable: Change is your middle name. You navigate through it with ease and see it as an opportunity for growth.
- Organized & Client-focused: Exceptional organizational skills paired with a knack for creating positive client experiences.
- Tech-savvy: Experience with spreadsheets, Microsoft Office, QuickBooks Online, experience with JOBBER software is a plus. You’re technologically apt and quick to learn new systems. Familiarity with system integrations (e.g., WIX → QuickBooks) is a strong advantage
- A Team Player: Whether it's overseeing a Virtual Assistant or collaborating with the team, you know that success is a group effort.
What We Offer
- Remote Work Flexibility: Work from the comfort of your home. Occasional in-person team building and meetings.
- Growth Potential: Be part of an industry and a company on the rise. Your growth opportunities here are as vast as our expanding market.
- A Supportive, Purpose-Driven Team: Join a group of passionate professionals dedicated to making a difference and supporting your professional journey.
- Health Spending Account: After a successful probationary period. Additional health benefits are currently under review as we continue to expand our total rewards program.
- Paid Time Off: Recharge, reset, and take the time you need.
- Company Events: Connect with the team through casual, fun events throughout the year.
- Casual Dress: Be comfortable and be yourself, whether you’re working from home or joining us in person.
Ready to Make a Difference?
If you're excited about the prospect of growing with a forward-thinking company and making a tangible impact in people's lives, we'd love to hear from you. Apply now and let's explore how your vision aligns with ours in creating a safer, healthier future for our community.
How to Apply:
Please send your resume and a cover letter detailing why you're the perfect fit for this role and our team. We value diverse skill sets and the unique qualities you can bring to our team.
We can't wait to meet our next Operations Administrator. Could it be you? Join us and let's grow together.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Paid time off
- Wellness program
- Work from home
Application question(s):
- Tell us about a time you improved a process or system.
- Describe your experience with WIX, QuickBooks Online, or other operational tools.
Education:
- Secondary School (required)
Experience:
- Administrative: 2 years (required)
- Jobber (or equivalent CRM) : 1 year (preferred)
Language:
Location:
Work Location: Hybrid remote in Calgary, AB
