Senior Technical Support Analyst
Verily —Waterloo, ON
- $123,000–$138,500 a year
- Full-time
- Computer Science
- Java
- SQL
Business Analyst, Intermediate
Equitable CA —Waterloo, ON
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Senior Technical Product Owner
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
- Disability insurance
- Dental care
Senior Technical Analyst
Royal Bank of Canada —Guelph, ON
- Full-time
- Customer service
10d
Sr. Director, Product Management, AI Product Strategy
OpenText —Waterloo, ON
- Full-time
- AI
- Paid time off

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Data Analyst, Credit Risk Management Department
Industrial and Commercial Bank of China (Canada) —Richmond Hill, ON
Strong knowledge in model development, validation, evaluation and optimization; Design, develop, and optimize credit rating models to solve business problems.
Quick apply
Fixed Assets and Lease Analyst
Environmental 360 Solutions —Aurora, ON
Bachelor’s degree in Accounting, Finance, or a related field. Prepare and maintain budget-versus-actual schedules for fixed assets and lease costs; conduct…
$70,000–$85,000 a year
Quick apply

I want to receive the latest job alerts for program analyst in kitchener on

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program analyst jobs near kitchener on

Senior Technical Product Owner jobs in Waterloo, ON

Business Analyst jobs in Waterloo, ON

Technical Support Analyst jobs in Waterloo, ON

Application Support Analyst jobs in Toronto, ON

Billing Analyst jobs in Toronto, ON

Senior Technical Analyst jobs in Ontario

Technical Writer jobs in Ottawa, ON

Senior Technical Analyst jobs in Calgary, AB

Operations Analyst jobs in Remote

Senior Technical Analyst jobs in Toronto, ON

Call Center Technical Support jobs in Toronto, ON

Senior Home jobs in Saskatoon, SK

Senior Technical Product Owner jobs in Mississauga, ON

Senior Marketing Manager jobs in Toronto, ON

Business Analyst jobs in Chatham Kent, ON

Policy Analyst jobs in Remote

No Experience Entry Level Data Analyst jobs in Calgary, AB

Payroll Analyst jobs in Toronto, ON

Business Analyst jobs in Guelph, ON

Business Analyst jobs in Burnaby, BC

Senior Technical Support Analyst

Verily -
Waterloo, ON

Apply Now

Job details

Full-time
$123,000–$138,500 a year

Qualifications

Jira
Computer Science
Ansible
R
Mathematics
Information Systems
Java
SQL
OOP
C++
Bachelor's
Terraform
GitHub
Python

Full job description

Who We Are

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.

Description

The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework across a number of program offerings. As a Sr Software Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will provide high-level technical support and sustaining engineering services to help customers achieve their business outcomes. You will collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.

The position may necessitate travel, up to 10%.

Responsibilities

Troubleshoot customer reported issues and help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
Project manage new client deployment issues through to resolution.
Determine root cause by reading through code.
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
Create playbooks and knowledge base content for issue resolution and reports and dashboards for internal issue tracking purposes.

Qualifications

Minimum Qualifications

Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.
Cloud operations experience such as creating buckets, VMs, and security access controls
3+ years experience working with Python, or other object oriented programming languages (e.g. Java, C++).
3+ years experience working with SQL, and experience in troubleshooting data issues
Proficiency with Github and Jira.
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.
Exceptional ability to communicate technical details to both senior developers and non-technical customers.

Preferred qualifications

Infrastructure-as-Code (IaC) experience (e.g. Terraform, Ansible, etc) strongly preferred
Experience supporting highly regulated software.
4+ years of experience in healthcare technology.
Experience with R
‘Self starter’ mentality, with a passion for owning and driving issues to resolution.

The Canada base salary range for this full-time position is CAD 123,000 - 138,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Qualified candidates must be legally authorized to work in Canada. Verily is currently unable to offer employment-based visa or work permit sponsorship for this position.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review.

If you have questions about our use of AI in recruitment or require an accommodation, please contact [email protected].

Apply Now

Refine Your Search

program analyst jobs in kitchener on

Senior Technical Support Analyst

Business Analyst, Intermediate

Senior Technical Product Owner

Senior Technical Analyst

Sr. Director, Product Management, AI Product Strategy

Explore jobs in cities nearby

I want to receive the latest job alerts for program analyst in kitchener on

Related Searches

Explore jobs in more locations

Who We Are

Description

Responsibilities

Qualifications

Job seeker tools

Employer Tools

Browse

Stay Connected