Overview
As a Microsoft Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements of the Role: This job will require you to, among other things, occasionally climb ladders, frequently climb stairs and/or ramps, engage in prolonged standing, occasionally engage in lifting (up to 50lbs./22.5kg), occasionally engage in pushing or pulling (of up to 50-75lbs. / 22.5-34kg) that may be assisted or unassisted with an assistive device, and regularly and frequently exercise fine hand manipulation.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
Responsibilities
Customer Service
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Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly.
Data Bearing Device (DBD) Destruction
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Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Supports decommissioning servers, maintaining compliance and meeting Service Level Agreements (SLAs).
Fleet Management
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Performs weekly vehicle inspections.
Inbound and Outbound Logistics
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Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Applies appropriate customs documentations and standards for outbound packages.
IT Inventory Management
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Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies. Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints. Performs material movement, including shipping/receiving and inventory management per standard process.
Operational Excellence
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Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery. Completes required security and data management training while complying with security and data management procedures/policies. Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).
Procurement
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Notifies management about ordering stock shortages. Escalates any issues to management.
Safety Practices
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Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks. Conducts rack movement activities, supporting training on devices and tools and upholding safety standards. Follows established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them.
Tactical Shift Management
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Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Seeks guidance from management before proceeding with the next step of a process. Begins monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance.
Travel and Work Hours (Applies to but is not limited to US-based Data Center roles)
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May travel up to 25%, typically domestically to and from multiple locations during the workday. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
Warranty Process Management
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Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices. Performs manual return processes for non-RMA failed parts. Begins to perform manual ordering processes of Original Equipment Manufacturer (OEM) parts. Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process.4
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As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
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As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Other:
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Embody our culture and values.
Required/minimum qualifications
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High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
Other Requirements:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
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Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.
Additional or preferred qualifications
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1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
Find additional pay information here:
Canada Pay Information | Microsoft Careers
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Logistics Technician ATR-B - The typical base pay range for this role across Canada is CAD $49,100 - CAD $70,300 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Logistics Technician ATR-B - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 49,100 $ CAD à 70,300 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
