Location: 15213 112 Avenue, Edmonton, AB
Employment Type: Full-Time, Permanent
Starting Wage: $23.80 per-hour
Schedule: Rotating 11-hour day and evening shifts
Benefits: Health & Dental Benefits | Paid Vacation | Discounted Travel Perks
Operations Start Here: Red Arrow and Ebus are looking for a full-time Motorcoach Dispatcher to support our day-to-day passenger transportation operations.
As a Dispatcher, you’ll play a key role in keeping our scheduled service running safely, reliably, and on time. You’ll coordinate motorcoach operators and vehicles, monitor active routes and fleet availability, respond to operational issues as they arise, and communicate with drivers, supervisors, maintenance teams, Ticket Office staff, and other departments throughout the day. This is a fast-paced operations role suited to someone who can stay organized, make sound decisions, and communicate clearly while managing multiple priorities at once.
Schedule
This position works an 11-hour rotating schedule that includes both day and evening shifts:
- Day Shift: 4:00 a.m. – 3:00 p.m.
- Evening Shift: 1:00 p.m. – 12:00 a.m.
The rotation follows:
- 3 days on / 2 days off
- 2 days on / 3 days off
- 2 days on / 2 days off
This results in 7 scheduled shifts every 2 weeks. Applicants must be available to work the full rotating schedule, including weekends and statutory holidays as scheduled.
During the initial training period, employees will follow the same rotation with adjusted training hours of 7:00 a.m. – 6:00 p.m.
What You’ll Do
- Coordinate daily Motorcoach Operator and vehicle assignments.
- Dispatch Operators and equipment to support scheduled passenger service and operational requirements.
- Monitor active routes, vehicle status, Operator availability, and service performance throughout the shift.
- Respond to delays, breakdowns, staffing shortages, service disruptions, and other operational challenges in real time.
- Communicate and coordinate with Operators, Supervisors, Maintenance, Charter staff, Ticket Offices, and other departments to support safe and reliable service delivery.
- Relay operational updates, assignments, and instructions using dispatch, communication, and fleet management systems.
- Maintain clear and timely communication with Operators regarding route changes, service updates, operational requirements, and schedule adjustments.
- Answer incoming calls and provide accurate operational information to internal departments, Ticket Offices, and passengers when required.
- Troubleshoot passenger concerns and operational issues while identifying practical and timely solutions.
- Assist the Charter department with coordinating Operators and equipment to fulfill charter requirements when needed.
- Maintain accurate dispatch logs, operational records, and service documentation throughout the shift.
What We’re Looking For
- Minimum one (1) year of experience in transportation, logistics, dispatch, customer service, or a related operational environment.
- Minimum one (1) year of customer service experience in transportation, travel, hospitality, call centre, or another fast-paced service environment.
- Strong problem-solving and decision-making skills with the ability to assess situations and respond appropriately.
- Experience managing a high volume of telephone, email, and radio communications while balancing competing priorities.
- Ability to remain calm, professional, and solution-focused when responding to service disruptions and time-sensitive operational issues.
- Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Strong attention to detail and the ability to accurately communicate and document operational information.
- Intermediate proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Ability to work independently while contributing effectively within a team environment.
- Ability to work rotating shifts, including early mornings, evenings, weekends, and statutory holidays.
- Successful completion of a Criminal Background Check.
Preferred Experience & Qualifications
- Previous experience in dispatch, transportation, motorcoach operations, transit, logistics, fleet operations, scheduling, or another fast-paced operations environment.
- Experience coordinating Drivers, vehicles, routes, schedules, or field-based employees.
- Experience using dispatch, scheduling, fleet management, GPS tracking, or other operational software.
- Knowledge of Alberta and British Columbia highways, major communities, and transportation corridors.
- Experience working in a unionized environment.
- Post-secondary education or training in Transportation & Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
- Training in Incident Command System (ICS), emergency communications, conflict resolution, de-escalation techniques, occupational health and safety, or transportation safety.
Please note: Preference may be given to candidates with experience in dispatch, transportation, logistics, fleet operations, or other fast-paced operational environments.
Why Join Us?
- Starting Wage: $23.80/hour with annual increases
- Consistent Rotation: 7 shifts every 2 weeks
- Work-Life Balance: Full-time hours with more days off
- Paid Vacation: 80 hours annually, with increases based on service
- Health & Dental Benefits: Comprehensive coverage for you and your family
- Travel Perks: Discounted and standby travel on our motorcoach network
- Make a Difference: Help keep passengers, Operators, and vehicles moving safely and efficiently
- Stable Employment: Join an established transportation company providing essential passenger services
About Keolis: Keolis provides mobility to more than 3.4 billion passengers annually across 15 countries, operating transportation services ranging from commuter trains and automated metros to urban buses, intercity motorcoaches, airport shuttles, and shared mobility solutions. In Canada, Keolis employs approximately 1,857 people delivering passenger transportation services across the country. With the acquisition of Pacific Western Transportation’s Transit and Motorcoach divisions, Keolis has expanded its presence in Western Canada, bringing its global transportation expertise together with established Canadian brands including Red Arrow and Ebus. Each year, Keolis Canada helps more than 12 million passengers reach their destinations safely and reliably.
