The Residential Manager is accountable to the Service Coordinator and the CEO.
MANDATE:
Milieu’s supports and services are committed to person-centered practice and seek to foster independence, help build relationships, and increase community inclusion and citizenship opportunities for those we serve. We believe every individual has gifts and contributions they can make in their communities. This understanding is the foundation for our mission “to empower and support people as valued, contributing citizens in communities.”
JOB SUMMARY:
Plans, implements and oversees the day-to-day activities of a program. Participates in program development and facilitation, policies and procedure formulation, program evaluation and budget preparation. The Residential Manager must have experience supporting adults with developmental disabilities, mental health issues, challenging behavior, high medical needs, autism, addictions, and assisting with personal care in a staff supported home setting (such as a resource home). The Residential Manager position requires a flexible schedule and is a salaried position. The Residential Manager flexes their schedule (9am to 5pm or 10am to 6pm etc…) as needed to ensure appropriate supervision and direction is available for both staff and the people we support. Programs may be located in Surrey, Delta, South Surrey, Langley, Port Coquitlam or Aldergrove.
Must have knowledge of MCFD/CLBC and experience managing residential homes.
Key Duties and Responsibilities:
· Oversees the day-to-day operation of residential program(s) by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards, licensing requirements, and accreditation standards are met.
· Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating on interview panels and making hiring recommendations.
· Hires and supervises program staff by performing duties such as assigning work, providing feedback on performance and conducting performance evaluations, and facilitating disciplinary action and termination when needed (with the approval of their Coordinator and/or the CEO).
· Responsible to build a structured schedule for each youth based on their strength, needs, and highly preferred activities.
· Utilizes positive behavior support (PBS) to assist youth to learn new behavioural path way and to communicate their wants and needs. Facilitate the use of strategy such as sensory breaks, mindfulness, social scripts, activity schedule, ‘first and then’ to explain the sequence of events, contingency mapping to understand consequences to choices, and a personalized communication systems.
· Schedules program staff in accordance to program staffing requirements.
Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
· Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
· Participates as part of the management team in developing long range and short range strategic plans, assessing and resolving operational issues and policies.
· Operates within a set program budget, monitors and authorizes program expenditures and maintains financial records. Prepares reports as required to their Regional Service Coordinator and the CEO.
· Maintains related records and statistics, and produces reports as required.
· Formulates program policies and procedures and evaluates them and the program on an ongoing basis
· Recruits, selects, dismisses, orients, trains, monitors, and provides support to program volunteers and/or practicum students (where applicable and with the approval of their Coordinator and/or the CEO)
· When needed program managers provide direct support to person’s served. They are responsible to model and demonstrate all necessary and required skills such as, but not limited to: assisting individuals with daily life skills, social skills and /or behavior management. Teaching and assisting individuals with activities such as grooming, basic cooking, money management, shopping, safety skills, personal care and pet care. Facilitating physical, recreational, educational, social and vocational activities. (May be required to assist individuals with lifts and transfers) Minor repairs of the home, lawn mowing, painting, and other such regular household activities needed for the daily upkeep and maintenance of the home. Managers need to be able to lift a minimum of 5 lbs
· Provides leadership and is involved in accreditation activities
· Participates as an active member on one of Committees (when necessary).
· Reports to the Service Coordinator and CEO
· Management position is non union.
EDUCATION AND QUALIFICATIONS:
- Diploma in a related human / social service field and/or
· Three (3) years recent related experience including one (1) year supervisory or administrative experience. Or an equivalent combination of education, training and experience.
- Experience/Knowledge in complex care needs, trauma training, positive behavioral support, community care licensing regulations, MCFD standards, and CARF accreditation standards.
- Negative T.B test
- Clear Criminal Record Check
- Clear Health Certificate
- Approved First Aid and CPR certification
- Class 5 drivers license and clean Drivers Abstract
- Excellent verbal and written (grammar, spelling, format) communication skills
- Ability to ensure confidential information is maintained
- Ability to work on a team and independently
- Ability to prioritize and multi-task in a fast-paced team environment
- Strong attention to detail
- Excellent time management skills with the ability to meet strict deadlines.
- Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
- Highly organized, accurate, thorough, and able to monitor work for quality
Job Type: Full-time
Pay: $74,888.00-$76,960.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care
Experience:
- Supervising: 2 years (required)
Licence/Certification:
- Driving Licence class 5 (required)
Work Location: In person
