British Columbia It helpdesk specialist Jobs – 10 Openings This Week

IT Specialist
Nurse Next Door —Vancouver, BC
- From $70,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Project management
Quick apply
IT Helpdesk Specialist
Fortinet —Burnaby, BC
- $65,000–$80,000 a year
- Full-time
- Computer Science
- Customer service
- Engineering
- Disability insurance
- Dental care
IT Support Analyst - ERP & General Support
Nature's Fare Markets —Surrey, BC
- $28–$34 an hour
- Full-time
- Travel
- Communication skills
- Store discount
Quick apply
Junior IT Systems Administrator
Ideal Siding —Burnaby, BC
- $55,000–$60,000 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- HTML
- Dental care
- Paid time off
Quick apply
2d
IT Support Specialist
Wickaninnish Inn —Tofino, BC
- $24 an hour
- Weekends as needed
- Computer Science
- Hotel
- SQL
IT Support Specialist - The Wickaninnish Inn
Wickaninnish Inn —Tofino, BC
- $24 an hour
- Weekends as needed
- Computer Science
- Hotel
- SQL
Quick apply
Field Support Specialist
Nucleus —Vancouver, BC
- $60,000–$70,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply

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IT Helpdesk Administrator
Jonas Software —Markham, ON
College diploma or university degree in a technical field and 4 - 5+ years equivalent work experience. MS365 certification and Azure Certifications.
21h
Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
Working knowledge of ITIL concepts (certification is a plus). They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate…
$20–$24 an hour
Quick apply
13d

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it helpdesk specialist jobs near british columbia

IT Specialist

Nurse Next Door
Vancouver, BC

Quick apply

Job details

Full-time
From $70,000 a year

Qualifications

Customer service
High school diploma or GED
Firewall
Project management
IT project management
IT support
Scripting
Computer networking
DNS
Communication skills
PowerShell
Help desk
VPN

Full job description

At Nurse Next Door, we believe in Making Lives Better and that includes the lives of our clients, caregivers, and everyone we meet! As we continue to innovate and lead within home healthcare, technology, including responsible AI adoption, plays a critical role in how we scale, serve, and support our network.

The IT Specialist plays an important support role in helping our franchise network run smoothly by providing reliable day to day IT services, coordinating technology initiatives, and exploring new tools that improve how we work.

This role blends hands on help desk support with IT system coordination, ensuring our teams and franchise partners have the technology and service they need to deliver excellent care.

The IT Specialist also contributes to ongoing innovation, including the adoption of AI enabled tools that can improve workflows, reduce manual work, and enhance service delivery across the Nurse Next Door system.

Day-to-Day IT Support & Helpdesk Service

Provide frontline IT support to franchisees and internal teams by troubleshooting technical issues and responding to helpdesk requests.
Support core platforms such as AlayaCare, Axxess, RingCentral, Five9, and FranConnect to ensure smooth daily operations.
Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
Maintain clear documentation and knowledge base resources to improve consistency and reduce repeat issues.

IT Systems & Operational Support

Assist with routine system updates, technology rollouts, and operational improvements across the franchise network.
Help monitor IT systems for reliability, escalating issues when needed and supporting long-term stability.
Work collaboratively with internal departments (Finance, Marketing, Care Services, System Performance, Finance, Operations) to ensure technology supports business processes effectively.

Project Coordination & Franchise Enablement

Support IT projects by coordinating tasks, timelines, and communication with franchise partners and vendors.
Assist in developing and delivering training materials that help franchisees follow Nurse Next Door’s “One Best Way” approach to IT systems and support.
Provide guidance to franchisees during onboarding and transitions, helping them adopt tools and best practices quickly.

AI & Automation Support

Contribute to the exploration and implementation of AI tools that improve service efficiency and reduce manual administrative work.
Support automation initiatives such as workflow improvements in Five9, lead pipeline support, or reporting enhancements.
Use AI driven insights to help identify recurring support issues and recommend practical solutions.
Stay informed on emerging healthcare technology trends and support the organization’s efforts to innovate responsibly.

Partner & Vendor Collaboration

Work closely with external technology partners (AlayaCare, Axxess, RingCentral, Five9, FranConnect) to support troubleshooting, upgrades, and service improvements.
Communicate franchisee feedback to internal teams and vendors to strengthen systems and user experience.

Continuous Improvement & Innovation Mindset

Bring curiosity and a problem solving mindset to daily IT support and service delivery.
Support Nurse Next Door’s commitment to innovation by identifying opportunities where AI and digital tools can enhance care delivery and franchise success.

Capabilities & Experience

3–5 years of experience in IT support, helpdesk, or technical support roles
Strong troubleshooting skills across hardware, software, and cloud-based systems
Working knowledge of Microsoft 365 administration
Understanding of basic networking concepts (VPN, DNS, firewalls, connectivity)
Experience managing user access and permissions
Familiarity with IT service management tools and ticketing systems
Experience supporting multi-site or franchise environments is an asset
Healthcare technology or EHR experience (AlayaCare or similar) is an asset
Basic scripting or automation experience (PowerShell preferred) is a plus
Strong customer service mindset with clear communication skills

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Type: Full-time

Pay: From $70,000.00 per year

Ability to commute/relocate:

Vancouver, BC V6J 1P2: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Experience:

Customer Service: 5 years (preferred)
leading Help Desk: 3 years (preferred)
IT project management: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

it helpdesk specialist jobs in british columbia

IT Specialist

IT Helpdesk Specialist

IT Support Analyst - ERP & General Support

Junior IT Systems Administrator

IT Support Specialist

IT Support Specialist - The Wickaninnish Inn

Field Support Specialist

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