THE COMPANY:
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. To learn more about InnVest Hotels, visit https://innvesthotels.com/
ACTIVITIES:
The duties and responsibilities for the Server/Banquet Porter include, but are not limited to the following:
- Greet and interact with all guests in a courteous manner and maintain visibility in your section during functions.
- Organize and set tables, stations, buffets and carts for service according to the company standards and function specific requirements (includes: clean linen, china, silver and glassware, etc.).
- Understand and carry out duties according to the banquet event order and instruction provided for each function.
- Service meeting rooms during function breaks.
- Ensure banquet service areas are clean, orderly and stocked at end of the shift.
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Communicate special requests or additional meal requirements to the supervisor / kitchen.
- Use proper serving techniques during food service execution and ensure courses are properly cleared in a timely manner.
- Take reservations by telephone, greeting guests, systematically writing down food and drink orders, as well as serving in an orderly manner.
- To control all liquor per company standards (pouring, restaurant, room service, par stocks, and requisitions).
- To prepare drinks with proper recipes, glassware and garnish
- Handle cash and credit transactions as per company standard.
- To arrive at table within 3 minutes from the guest is seated and greet in a friendly manner, informing the guest of your name and daily features.=
- Clear and clean tables in a prompt and efficient manner.
- Practice hotel security standards to protect guest’s privacy and belongings.
- Maintain high standards of safety and cleanliness in the function room and service area.
- Ensure storage and service area/wait station is clean and maintained throughout shift.
- Perform side-work, opening and closing duties as required to ensure all areas are clean and orderly at end of shift.
COMPETENCIES WE ARE SEEKING:
- Strong interpersonal and public relations skills.
- Must be able to work with a team and possess a positive attitude.
- Relevant training certificate and be legally able to serve alcohol as per province of employment.
- Previous serving/bartending (banquet, restaurant) experience is an asset.
- Must be able to bend, kneel, maneuver in narrow areas and between seated guests, and stand for long periods of time
- Must be effective at listening and understanding, and clarifying the concerns and issues raised by guests
- Must be effective in handling guest concerns, including anticipating, preventing, identifying and solving problems as necessary
- Basic reading, writing and math skills, organizational skills and attention to detail.
- Must be able to lift 20lbs with a high level of mobility and flexibility, continuous standing or walking are required.
- Hours fluctuate from mornings, evenings, weekends and holidays, open availability is required.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.
