Burnaby, Bc It service desk specialist (tier 2) Jobs – 2 Openings This Week

IT Service Desk Specialist (Tier 2)
Quicktech —Surrey, BC
- $65,000–$80,000 a year
- Full-time
- Azure
- Customer service
- Scripting
Quick apply
IT Service Desk Analyst - Network/Security
Quicktech —Surrey, BC
- $70,000–$90,000 a year
- Full-time
- Azure
- AWS
- Organizational skills
Quick apply

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IT Service Desk Analyst - Network/Security
Quicktech —Surrey, BC
This senior-level position serves as the highest escalation point for complex and critical technical issues, providing expert troubleshooting, project scope…
$70,000–$90,000 a year
Quick apply
Service Desk Analyst 2
Beem Credit Union —Burnaby, BC
Bachelor's degree in Computer Science, Information Technology, or a related discipline; or equivalent professional experience.
$69,500–$81,800 a year

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IT Service Desk Specialist (Tier 2)

Quicktech -
Surrey, BC

Quick apply

Job details

Full-time
$65,000–$80,000 a year

Qualifications

Microsoft Windows Server
MCSA
TCP
Azure
MCP
Customer service
Disaster recovery
Technical support
DHCP
ITIL
Virtualization
CompTIA Network+
Scripting
Computer networking
DNS
Organizational skills
VMWare
TCP/IP
CompTIA Security+
Communication skills
PowerShell
Active Directory
CompTIA A+
VPN

Full job description

SiteTechnologySite is a modern growth partner, built for growing mid-market businesses. We are a full-service technology and strategy firm, and our mission is to become the #1 mid-market focused consultancy in North America. Our unique approach combines deep industry knowledge with cutting-edge technology solutions, setting us apart in the market.

IT Support Technician (Tier 2)
We are seeking an experienced IT Service Desk Support Technician (Tier 2) to join our growing team. This pivotal role serves as an escalation point for complex technical issues and provides comprehensive IT support to our valued clients. The ideal candidate will demonstrate strong troubleshooting skills, technical expertise, and exceptional customer service.

What you’ll be doing:
Technical Support

Serve as the primary escalation point for complex technical issues that cannot be resolved at Tier 1
Diagnose and resolve advanced hardware, software, and network-related problems
Manage and maintain client virtualization environments including Hyper-V and VMware
Support cloud infrastructure in Microsoft Azure and other platforms

System Management

Monitor system performance and implement preventative maintenance procedures
Document technical solutions in the knowledge base to improve first-call resolution rates
Participate in projects to implement and upgrade client systems

Team Support

Participate in a 24/7 on-call rotation to provide emergency support outside of regular business hours
Provide after-hours support as required
Mentor and provide technical guidance to Tier 1 support staff

A little bit about you:

Minimum 3 years of experience in IT technical support, preferably in a managed service provider environment
Strong knowledge of virtualization technologies (Hyper-V, VMware)
Experience with cloud platforms, particularly Microsoft Azure
Proficiency in Windows Server administration (2016, 2019, 2022)
Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience with Active Directory and Microsoft 365 administration
Familiarity with remote monitoring and management (RMM) tools
Strong troubleshooting and problem-solving abilities
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users

Preferred Qualifications (Optional, considered an asset to have)

Microsoft certifications (MCP, MCSA, Azure Administrator)
CompTIA certifications (A+, Network+, Security+)
Experience with backup and disaster recovery solutions
Knowledge of IT security best practices
Experience with ticketing systems and ITIL processes
Familiarity with PowerShell scripting

SiteTechnology “Must Haves”:

You have exceptional organizational skills, with the ability to manage multiple priorities
You have a high level of integrity, confidentiality, and professionalism in handling sensitive client data
You have a sense of humor and love to have fun, but take your responsibilities seriously
You enjoy the fast-paced nature of a startup

Benefits of working for SiteTechnology:

Competitive Compensation – We offer a salary that reflects your skills and experience.
Comprehensive Benefits – Includes health coverage and a wellness spending account to support your well-being.
Career Growth – Be part of a growing company with plenty of opportunities to advance and expand your role.
Convenient Location – Our HQ is easily accessible off Hwy 1 and surrounded by great coffee shops and restaurants.

A Commitment to Growth and Excellence:
SiteTechnology is dedicated to continuous improvement and growth. We aim to not only meet but exceed the expectations of our clients. Our goal is to be recognized not just as a provider of technology solutions, but as a true partner in our clients' journey towards digital transformation.

Quick apply

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it service desk specialist (tier 2) jobs in burnaby, bc

IT Service Desk Specialist (Tier 2)

IT Service Desk Analyst - Network/Security

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